sC
soraya C
1 reviews | Active since Sept 2012
15 Apr 2025, 19:20
Pathetic customer service
My internet was cut this morning and since then I'm trying to speak to someone at metro fibre. After hours they sent via WhatsApp that I'm suspended due to non payment. My payments are up to date no arrears on latest statement and pop sent to them for last payment end March. No response from before 5 till now. I work from home and haven't been able to do anything today. I am so disgusted with metro fibre and their service
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MetroFibre Networx's replyOfficial
15 Apr 2025, 19:35Dear Soraya Clutters
Thank you for reaching out and for sharing your concerns.
We completely understand the impact this disruption has caused, especially as you work from home. Please be assured that the matter has been escalated to the relevant department for urgent attention, and we are actively working to resolve the issue as quickly as possible.
A member of our team will be in touch shortly to provide further updates and assist you directly. We appreciate your patience and will ensure that this receives the attention it deserves.
Kind regards,
Sibonisile
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Apr 2025, 19:35
Official
Dear Soraya Clutters
Thank you for reaching out and for sharing your concerns.
We completely understand the impact this disruption has caused, especially as you work from home. Please be assured that the matter has been escalated to the relevant department for urgent attention, and we are actively working to resolve the issue as quickly as possible.
A member of our team will be in touch shortly to provide further updates and assist you directly. We appreciate your patience and will ensure that this receives the attention it deserves.
Kind regards,
Sibonisile
Sibonisile
MetroFibre Complaints & Escalations