Pathetic customer care service

My fibre connection was cut on 18th December and has only been re-connected today ONLY as a result of consistent follow ups, emails and calls. Exhausting efforts which could have been avoided entirely if it didn’t take the entire Orders department to change my address to the correct side of the exact same estate where MetroFibre was smart enough to assign two different contractors for the same estate. It took all this time to finally be allocated the correct contractor. This is ridiculous. And somehow I am still expected to pay for the 13 days of outage - all at the fault of MetroFibre. I refuse. My account was fully paid up and there was no outage in the area - all confirmed by each of the many call agents I spoke with. So the reason for the disconnection is undoubtedly from MetroFibre’s side. I have logged my cancellation notice already on the 18th December as this was the exact same issue I experienced in October 2024 and will not allow myself to fall victim to this again. I stayed silent before, but not this time.