VP
Visholan P
1 reviews | Active since Jul 2018
11 Oct 2025, 10:32
Pathetic Customer Care
Logged a call on Thursday 9 October 2025 for my WiFi being down. Was asked to restart the router, which I did, but the problem wasn't resolved. Haven't heard anything from them. This is pathetic customer service, metrofibre was through worst after sales services. How long must I wait for resolution on my network.
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MetroFibre Networx's replyOfficial
11 Oct 2025, 10:42Dear Visholan,
Thank you for sharing your feedback and for bringing your concerns to our attention. We appreciate your patience as we continue to investigate the fault reported on 9 October 2025 to ensure a full and lasting resolution.
Your feedback has been escalated to our Complaints & Escalations Team, who are working closely with our technical support division to confirm the current status of your service and prioritise restoration.
Please rest assured that this matter remains a priority, and an agent will be in contact with you shortly to provide feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and for bringing your concerns to our attention. We appreciate your patience as we continue to investigate the fault reported on 9 October 2025 to ensure a full and lasting resolution.
Your feedback has been escalated to our Complaints & Escalations Team, who are working closely with our technical support division to confirm the current status of your service and prioritise restoration.
Please rest assured that this matter remains a priority, and an agent will be in contact with you shortly to provide feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Oct 2025, 10:42
Official
Dear Visholan,
Thank you for sharing your feedback and for bringing your concerns to our attention. We appreciate your patience as we continue to investigate the fault reported on 9 October 2025 to ensure a full and lasting resolution.
Your feedback has been escalated to our Complaints & Escalations Team, who are working closely with our technical support division to confirm the current status of your service and prioritise restoration.
Please rest assured that this matter remains a priority, and an agent will be in contact with you shortly to provide feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and for bringing your concerns to our attention. We appreciate your patience as we continue to investigate the fault reported on 9 October 2025 to ensure a full and lasting resolution.
Your feedback has been escalated to our Complaints & Escalations Team, who are working closely with our technical support division to confirm the current status of your service and prioritise restoration.
Please rest assured that this matter remains a priority, and an agent will be in contact with you shortly to provide feedback and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations