LS
Luvuyo S
1 reviews | Active since May 2019
17 Jul 2025, 13:39
Pathetic Consultant from Metro Fibre
I've received the worst service from one of the consultant from Metro Fibre. I think she said her ne was Abulele. The person doesn't know the meaning of the word "Customer Service". After my engagement with her. I am canceling my subscription with Metro Fibre. In 2025 this provider still does things that were long done with. Who still does paperwork, when we're living in a digital world . I'm trying to raise a suggestion, the consultant Abulele just hung up the phone on me. Last month was the very last subscription, I made to the provider. They will never have my money ever again. She gave the worst pathetic service ever.
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MetroFibre Networx's replyOfficial
17 Jul 2025, 14:04Dear Luvuyo
Thank you for bringing your concerns to our attention.
We sincerely regret the experience you had and want to assure you that your frustrations have been noted. The interaction you described does not reflect the standard of service we aim to provide, and we apologise for any inconvenience caused.
Should you still wish to be assisted or if there is anything further we can do to address the matter, please do not hesitate to let us know. We would appreciate the opportunity to make things right.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We sincerely regret the experience you had and want to assure you that your frustrations have been noted. The interaction you described does not reflect the standard of service we aim to provide, and we apologise for any inconvenience caused.
Should you still wish to be assisted or if there is anything further we can do to address the matter, please do not hesitate to let us know. We would appreciate the opportunity to make things right.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply17 Jul 2025, 14:04
Official
Dear Luvuyo
Thank you for bringing your concerns to our attention.
We sincerely regret the experience you had and want to assure you that your frustrations have been noted. The interaction you described does not reflect the standard of service we aim to provide, and we apologise for any inconvenience caused.
Should you still wish to be assisted or if there is anything further we can do to address the matter, please do not hesitate to let us know. We would appreciate the opportunity to make things right.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention.
We sincerely regret the experience you had and want to assure you that your frustrations have been noted. The interaction you described does not reflect the standard of service we aim to provide, and we apologise for any inconvenience caused.
Should you still wish to be assisted or if there is anything further we can do to address the matter, please do not hesitate to let us know. We would appreciate the opportunity to make things right.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations