EF
Eldolene F
1 reviews | Active since Oct 2009
15 Jan 2022, 15:25
Pathetic and inconsistent service!
Utterly dissapointed in service received and the urgency to get issues resolved. We have been without connection for almost 24hrs. First we are told that there are no technicians on duty the weekend then after speaking to supervisor, suddenly they have technicians available. Call back received, all technicians are busy and no ETA can be provided. How can no possible ETA be available? Initial turn around time provided is possibly Monday? So how do we work from home?? Losing money as business cannot continue. Yes your payments are up to date cause they are quick to disconnect of not?! What service are we paying for??
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MetroFibre Networx's replyOfficial
15 Jan 2022, 15:32Dear Eldolene
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter management and we are trying to get your line up and running as soon as possible.
Kind regards
MetroFibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter management and we are trying to get your line up and running as soon as possible.
Kind regards
MetroFibre
MetroFibre Networx's reply15 Jan 2022, 15:32
Official
Dear Eldolene
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter management and we are trying to get your line up and running as soon as possible.
Kind regards
MetroFibre
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kindly note that we have escalated this matter management and we are trying to get your line up and running as soon as possible.
Kind regards
MetroFibre