Pathetic and a ****
I am a resident at Clayville ext 45 and have been using Metro Fibre. My experience with this service has been terrible as almost every week the network drops and we have to make other means for network as I work from home. Their customer service is also inefficient and not helpful at all.. I make sure that I pay for my services on time but I feel I am being given pathetic service from them.
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MetroFibre Networx's replyOfficial
29 Sept 2025, 13:04Dear Ayanda,
Thank you for reaching out and for bringing your concerns to our attention. We value the feedback you have shared regarding the challenges you have been experiencing with your service in Clayville Ext 45.
We understand the importance of a reliable connection, especially when working from home, and we have taken note of your concerns around both the network stability and the level of support you have received. Our team is currently investigating these matters to identify the cause of the recurring service interruptions you have highlighted.
We will be in touch to share feedback and updates as soon as they become available. Your patience and cooperation as we work through this process are greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We value the feedback you have shared regarding the challenges you have been experiencing with your service in Clayville Ext 45.
We understand the importance of a reliable connection, especially when working from home, and we have taken note of your concerns around both the network stability and the level of support you have received. Our team is currently investigating these matters to identify the cause of the recurring service interruptions you have highlighted.
We will be in touch to share feedback and updates as soon as they become available. Your patience and cooperation as we work through this process are greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Sept 2025, 13:04
Official
Dear Ayanda,
Thank you for reaching out and for bringing your concerns to our attention. We value the feedback you have shared regarding the challenges you have been experiencing with your service in Clayville Ext 45.
We understand the importance of a reliable connection, especially when working from home, and we have taken note of your concerns around both the network stability and the level of support you have received. Our team is currently investigating these matters to identify the cause of the recurring service interruptions you have highlighted.
We will be in touch to share feedback and updates as soon as they become available. Your patience and cooperation as we work through this process are greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We value the feedback you have shared regarding the challenges you have been experiencing with your service in Clayville Ext 45.
We understand the importance of a reliable connection, especially when working from home, and we have taken note of your concerns around both the network stability and the level of support you have received. Our team is currently investigating these matters to identify the cause of the recurring service interruptions you have highlighted.
We will be in touch to share feedback and updates as soon as they become available. Your patience and cooperation as we work through this process are greatly appreciated.
Best regards,
Marilize
MetroFibre Complaints & Escalations