WS
Werner S
1 reviews | Active since Sept 2011
31 Jul 2023, 08:48
PATHETIC and ********
STAY AWAY FROM #MetroFibre Networx
Our Internet Fibre Line (Service) with Metro Fibre goes off at least once a week if not more. No Internet, they are doing maintenance on their lines. How should people work without internet.
Metro Fibre is unreliable. We are paying for 50|50 Mbps and receiving 20|20 Mbps. Our ISP has contacted and emailed Metrofibre multiple times and it's been two weeks and nothing has changed.
Helpful (0)
Replies (4)0
Replies (4)WS
Werner S's updateReviewer Update
31 Jul 2023, 12:02I received a call from Metrofibre, a few hours after my review. They caller is very competent and informative.
WS
Werner S's update31 Jul 2023, 12:02
Reviewer Update
I received a call from Metrofibre, a few hours after my review. They caller is very competent and informative.
MetroFibre Networx's replyOfficial
31 Jul 2023, 13:17Dear Werner
Thank you for taking my call
I have thoroughly investigated your review and escalated the matter to the relevant departments.
Although I am unable to reach you by phone at the moment, I have sent you an email with the most recent feedback.
Kind Regards
Marilize
Thank you for taking my call
I have thoroughly investigated your review and escalated the matter to the relevant departments.
Although I am unable to reach you by phone at the moment, I have sent you an email with the most recent feedback.
Kind Regards
Marilize
MetroFibre Networx's reply31 Jul 2023, 13:17
Official
Dear Werner
Thank you for taking my call
I have thoroughly investigated your review and escalated the matter to the relevant departments.
Although I am unable to reach you by phone at the moment, I have sent you an email with the most recent feedback.
Kind Regards
Marilize
Thank you for taking my call
I have thoroughly investigated your review and escalated the matter to the relevant departments.
Although I am unable to reach you by phone at the moment, I have sent you an email with the most recent feedback.
Kind Regards
Marilize
WS
Werner S's updateReviewer Update
03 Aug 2023, 21:40Thank you Marilize,
I responded to your email with the needed information (Speedtest results and Faulty line evidence)
2 Aug 2023 | 8:14 AM
The Facts:
I'm paying for a service that I'm not receiving. We are paying for 50|50 and we are receiving max 20|20 and minimum 3|1 Dial-up Speeds.
The line goes down multiple times per week.
[No Service = No Internet]
I'm the one that's losing 📉.
•Business Clients
•Business confidence
•Time
•Money
•Security
Metrofibre receiving
•Clients monthly Fees
Let's wait and see.
3 Aug 2023 | 21:40
I responded to your email with the needed information (Speedtest results and Faulty line evidence)
2 Aug 2023 | 8:14 AM
The Facts:
I'm paying for a service that I'm not receiving. We are paying for 50|50 and we are receiving max 20|20 and minimum 3|1 Dial-up Speeds.
The line goes down multiple times per week.
[No Service = No Internet]
I'm the one that's losing 📉.
•Business Clients
•Business confidence
•Time
•Money
•Security
Metrofibre receiving
•Clients monthly Fees
Let's wait and see.
3 Aug 2023 | 21:40
WS
Werner S's update03 Aug 2023, 21:40
Reviewer Update
Thank you Marilize,
I responded to your email with the needed information (Speedtest results and Faulty line evidence)
2 Aug 2023 | 8:14 AM
The Facts:
I'm paying for a service that I'm not receiving. We are paying for 50|50 and we are receiving max 20|20 and minimum 3|1 Dial-up Speeds.
The line goes down multiple times per week.
[No Service = No Internet]
I'm the one that's losing 📉.
•Business Clients
•Business confidence
•Time
•Money
•Security
Metrofibre receiving
•Clients monthly Fees
Let's wait and see.
3 Aug 2023 | 21:40
I responded to your email with the needed information (Speedtest results and Faulty line evidence)
2 Aug 2023 | 8:14 AM
The Facts:
I'm paying for a service that I'm not receiving. We are paying for 50|50 and we are receiving max 20|20 and minimum 3|1 Dial-up Speeds.
The line goes down multiple times per week.
[No Service = No Internet]
I'm the one that's losing 📉.
•Business Clients
•Business confidence
•Time
•Money
•Security
Metrofibre receiving
•Clients monthly Fees
Let's wait and see.
3 Aug 2023 | 21:40
WS
Werner S's updateReviewer Update
09 Aug 2023, 20:38Update: 9 August 2023 | 20:00
Email Received from MetroFibre 7Aug2023
"we are actively working to resolve this issue"
Thank you Metro Fibre.
Our Speed is back to 50 | 50.
I hope the Internet Line stays on 24/7.
Email Received from MetroFibre 7Aug2023
"we are actively working to resolve this issue"
Thank you Metro Fibre.
Our Speed is back to 50 | 50.
I hope the Internet Line stays on 24/7.
WS
Werner S's update09 Aug 2023, 20:38
Reviewer Update
Update: 9 August 2023 | 20:00
Email Received from MetroFibre 7Aug2023
"we are actively working to resolve this issue"
Thank you Metro Fibre.
Our Speed is back to 50 | 50.
I hope the Internet Line stays on 24/7.
Email Received from MetroFibre 7Aug2023
"we are actively working to resolve this issue"
Thank you Metro Fibre.
Our Speed is back to 50 | 50.
I hope the Internet Line stays on 24/7.