Pathetic

Pathetic service, they cancelled my internet without my request, and with a credit balance, I struggled with my internet and locked a call with the technician via Metrofibre it took the technician 1 and a half weeks to come to advise my box is faulty. Metrofibre doesn't want to reconnect the internet as they said the technician must 1st replace the box before the connect again. Technician doesn't know as Metrofibre didn't lock the call. I need my internet as I work from home. Metrofibre don't reply on any emails, yesterday they advised me they don't know why it is disconnected and will report this. To say the least Pathetic service