AL
Andre L
1 reviews | Active since Nov 2021
11 Nov 2021, 07:07
Pathetic
My internet is off for 6 days now. I have spoken to consultants, managers and still I received absolutely no service from you.
Never in my life have I experienced such pathetic customer service from a company. You are absolutely trash. I wouldn't recommend you to my biggest enemy. As far as I'm concerned you can come and takr your fibre cable and your little black box and shove it. Metrofibre is the absolute worst. I regret the day letting you through my gate. Pathetic, trash pile of **** company.
Helpful (0)
Replies (9)0
Replies (9)
MetroFibre Networx's replyOfficial
11 Nov 2021, 08:31Good day, Mr Lombard.
I trust you are well.
We do apologize for all the inconvenience caused.
Kindly be advised as per our telephonic conversation we did escalate your ticket to the Maintenance team to prioritize and return to site at the soonest.
Once again we do apologize for all the inconvenience caused.
Kind Regards
MetroFibre
I trust you are well.
We do apologize for all the inconvenience caused.
Kindly be advised as per our telephonic conversation we did escalate your ticket to the Maintenance team to prioritize and return to site at the soonest.
Once again we do apologize for all the inconvenience caused.
Kind Regards
MetroFibre
MetroFibre Networx's reply11 Nov 2021, 08:31
Official
Good day, Mr Lombard.
I trust you are well.
We do apologize for all the inconvenience caused.
Kindly be advised as per our telephonic conversation we did escalate your ticket to the Maintenance team to prioritize and return to site at the soonest.
Once again we do apologize for all the inconvenience caused.
Kind Regards
MetroFibre
I trust you are well.
We do apologize for all the inconvenience caused.
Kindly be advised as per our telephonic conversation we did escalate your ticket to the Maintenance team to prioritize and return to site at the soonest.
Once again we do apologize for all the inconvenience caused.
Kind Regards
MetroFibre
AL
Andre L's updateReviewer Update
12 Nov 2021, 19:36Today marks exactly one week since my internet has been disconnected.
28 emails, 47 phone calls, 2 technicians and still nothing.
Everyday I get the same bull**** excuses. Every person I talk to promises me the moon and the stars that it will get fixed.
Yet I still have no Internet.
My case has been escalated so many times, yet no internet.
Technicians not answering calls, not reading or replying to messages.
7 days of pleading and begging to help me and yet....... No Internet.
How can one company be so useless?
I feel like a mushroom because I'm in the dark and kept being fed bull****.
It blows my mind.
If this is how you treat a new customer then my thoughts and prayers are with the old customers.
Metrofibre is definitely by far the worst at customer service. I would recommend you for a Oscar for your pathetic performance. Worthless, pathetic.
I have made bad decisions in my life but you are the worst. You discussed me. I actually refer people away from you now. I will spread the message as far as I can and on every social media site I can how pathetic you are. At this point I'll send this to News24 and any news outlet I can. I need everyone to know how terrible you are.
28 emails, 47 phone calls, 2 technicians and still nothing.
Everyday I get the same bull**** excuses. Every person I talk to promises me the moon and the stars that it will get fixed.
Yet I still have no Internet.
My case has been escalated so many times, yet no internet.
Technicians not answering calls, not reading or replying to messages.
7 days of pleading and begging to help me and yet....... No Internet.
How can one company be so useless?
I feel like a mushroom because I'm in the dark and kept being fed bull****.
It blows my mind.
If this is how you treat a new customer then my thoughts and prayers are with the old customers.
Metrofibre is definitely by far the worst at customer service. I would recommend you for a Oscar for your pathetic performance. Worthless, pathetic.
I have made bad decisions in my life but you are the worst. You discussed me. I actually refer people away from you now. I will spread the message as far as I can and on every social media site I can how pathetic you are. At this point I'll send this to News24 and any news outlet I can. I need everyone to know how terrible you are.
AL
Andre L's update12 Nov 2021, 19:36
Reviewer Update
Today marks exactly one week since my internet has been disconnected.
28 emails, 47 phone calls, 2 technicians and still nothing.
Everyday I get the same bull**** excuses. Every person I talk to promises me the moon and the stars that it will get fixed.
Yet I still have no Internet.
My case has been escalated so many times, yet no internet.
Technicians not answering calls, not reading or replying to messages.
7 days of pleading and begging to help me and yet....... No Internet.
How can one company be so useless?
I feel like a mushroom because I'm in the dark and kept being fed bull****.
It blows my mind.
If this is how you treat a new customer then my thoughts and prayers are with the old customers.
Metrofibre is definitely by far the worst at customer service. I would recommend you for a Oscar for your pathetic performance. Worthless, pathetic.
I have made bad decisions in my life but you are the worst. You discussed me. I actually refer people away from you now. I will spread the message as far as I can and on every social media site I can how pathetic you are. At this point I'll send this to News24 and any news outlet I can. I need everyone to know how terrible you are.
28 emails, 47 phone calls, 2 technicians and still nothing.
Everyday I get the same bull**** excuses. Every person I talk to promises me the moon and the stars that it will get fixed.
Yet I still have no Internet.
My case has been escalated so many times, yet no internet.
Technicians not answering calls, not reading or replying to messages.
7 days of pleading and begging to help me and yet....... No Internet.
How can one company be so useless?
I feel like a mushroom because I'm in the dark and kept being fed bull****.
It blows my mind.
If this is how you treat a new customer then my thoughts and prayers are with the old customers.
Metrofibre is definitely by far the worst at customer service. I would recommend you for a Oscar for your pathetic performance. Worthless, pathetic.
I have made bad decisions in my life but you are the worst. You discussed me. I actually refer people away from you now. I will spread the message as far as I can and on every social media site I can how pathetic you are. At this point I'll send this to News24 and any news outlet I can. I need everyone to know how terrible you are.
MetroFibre Networx's replyOfficial
13 Nov 2021, 12:51Hi Andre,
Thank you for taking the time to rate our service.
We do apologise for all the inconvenience that we as a company caused you.
Please be advised that our teams are working on the fault you are experiencing as a matter of urgency.
Kind Regards
MetroFibre
Thank you for taking the time to rate our service.
We do apologise for all the inconvenience that we as a company caused you.
Please be advised that our teams are working on the fault you are experiencing as a matter of urgency.
Kind Regards
MetroFibre
MetroFibre Networx's reply13 Nov 2021, 12:51
Official
Hi Andre,
Thank you for taking the time to rate our service.
We do apologise for all the inconvenience that we as a company caused you.
Please be advised that our teams are working on the fault you are experiencing as a matter of urgency.
Kind Regards
MetroFibre
Thank you for taking the time to rate our service.
We do apologise for all the inconvenience that we as a company caused you.
Please be advised that our teams are working on the fault you are experiencing as a matter of urgency.
Kind Regards
MetroFibre
AL
Andre L's updateReviewer Update
13 Nov 2021, 14:58Thats all you do is apologize. I don't want your u apologies, I want my damn line fixed. Stop saying sorry and start doing something.
All you do is escalate the issue, but no one is doing anything.
It's day 8 today.
You are the most worthless **** company in the country.
Fix my ****ing line!!!!!!!!!!!!!!!!!!!!!!
All you do is escalate the issue, but no one is doing anything.
It's day 8 today.
You are the most worthless **** company in the country.
Fix my ****ing line!!!!!!!!!!!!!!!!!!!!!!
AL
Andre L's update13 Nov 2021, 14:58
Reviewer Update
Thats all you do is apologize. I don't want your u apologies, I want my damn line fixed. Stop saying sorry and start doing something.
All you do is escalate the issue, but no one is doing anything.
It's day 8 today.
You are the most worthless **** company in the country.
Fix my ****ing line!!!!!!!!!!!!!!!!!!!!!!
All you do is escalate the issue, but no one is doing anything.
It's day 8 today.
You are the most worthless **** company in the country.
Fix my ****ing line!!!!!!!!!!!!!!!!!!!!!!
MetroFibre Networx's replyOfficial
14 Nov 2021, 11:41Hi Andre,
Thank you for taking the time to rate our services.
Please accept our sincere apologies for the inconvenience caused. Kindly be advised that we did escalate your query as urgent to the Maintenance team to investigate and assist urgently.
We would like to advise you that the team will attend to the fault on the line to repair it as soon as possible.
Kindest Regards
MetroFibre
Thank you for taking the time to rate our services.
Please accept our sincere apologies for the inconvenience caused. Kindly be advised that we did escalate your query as urgent to the Maintenance team to investigate and assist urgently.
We would like to advise you that the team will attend to the fault on the line to repair it as soon as possible.
Kindest Regards
MetroFibre
MetroFibre Networx's reply14 Nov 2021, 11:41
Official
Hi Andre,
Thank you for taking the time to rate our services.
Please accept our sincere apologies for the inconvenience caused. Kindly be advised that we did escalate your query as urgent to the Maintenance team to investigate and assist urgently.
We would like to advise you that the team will attend to the fault on the line to repair it as soon as possible.
Kindest Regards
MetroFibre
Thank you for taking the time to rate our services.
Please accept our sincere apologies for the inconvenience caused. Kindly be advised that we did escalate your query as urgent to the Maintenance team to investigate and assist urgently.
We would like to advise you that the team will attend to the fault on the line to repair it as soon as possible.
Kindest Regards
MetroFibre
AL
Andre L's updateReviewer Update
14 Nov 2021, 12:01Whatever
Not even managers phone back after they say "I'll phone you right back"
I was promised a technician yesterday and guess what........ Nothing.
Empty promises.
Gonna rip your fibre cables out, take the black box and everything and throw it in the street.
Not even managers phone back after they say "I'll phone you right back"
I was promised a technician yesterday and guess what........ Nothing.
Empty promises.
Gonna rip your fibre cables out, take the black box and everything and throw it in the street.
AL
Andre L's update14 Nov 2021, 12:01
Reviewer Update
Whatever
Not even managers phone back after they say "I'll phone you right back"
I was promised a technician yesterday and guess what........ Nothing.
Empty promises.
Gonna rip your fibre cables out, take the black box and everything and throw it in the street.
Not even managers phone back after they say "I'll phone you right back"
I was promised a technician yesterday and guess what........ Nothing.
Empty promises.
Gonna rip your fibre cables out, take the black box and everything and throw it in the street.
AL
Andre L's updateReviewer Update
14 Nov 2021, 14:34This is a 24hr notification.
If my internet is not on and working within 24hrs from now I will rip out all your equipment and personally return it to your offices at.... Eco Square, 298 Witch-Hazel Ave, Highveld, Centurion, 0157
I will leave no trace of Metrofibre on my property. Fibre cables, trunking, *****s and electronics will be ripped out and delivered to you personally by myself.
I will not tolerate this bull**** service anymore. You've been warned in writing. You have 24 Hours. You ****ed of the wrong person.
If my internet is not on and working within 24hrs from now I will rip out all your equipment and personally return it to your offices at.... Eco Square, 298 Witch-Hazel Ave, Highveld, Centurion, 0157
I will leave no trace of Metrofibre on my property. Fibre cables, trunking, *****s and electronics will be ripped out and delivered to you personally by myself.
I will not tolerate this bull**** service anymore. You've been warned in writing. You have 24 Hours. You ****ed of the wrong person.
AL
Andre L's update14 Nov 2021, 14:34
Reviewer Update
This is a 24hr notification.
If my internet is not on and working within 24hrs from now I will rip out all your equipment and personally return it to your offices at.... Eco Square, 298 Witch-Hazel Ave, Highveld, Centurion, 0157
I will leave no trace of Metrofibre on my property. Fibre cables, trunking, *****s and electronics will be ripped out and delivered to you personally by myself.
I will not tolerate this bull**** service anymore. You've been warned in writing. You have 24 Hours. You ****ed of the wrong person.
If my internet is not on and working within 24hrs from now I will rip out all your equipment and personally return it to your offices at.... Eco Square, 298 Witch-Hazel Ave, Highveld, Centurion, 0157
I will leave no trace of Metrofibre on my property. Fibre cables, trunking, *****s and electronics will be ripped out and delivered to you personally by myself.
I will not tolerate this bull**** service anymore. You've been warned in writing. You have 24 Hours. You ****ed of the wrong person.
MetroFibre Networx's replyOfficial
14 Nov 2021, 16:36Hi Andre,
I trust you are well.
Once again we do apologize for all the inconvenience caused.
Please be advised that we did escalate your matter to our Maintenance department to attend to the soonest.
Kindest Regards
MetroFibre
I trust you are well.
Once again we do apologize for all the inconvenience caused.
Please be advised that we did escalate your matter to our Maintenance department to attend to the soonest.
Kindest Regards
MetroFibre
MetroFibre Networx's reply14 Nov 2021, 16:36
Official
Hi Andre,
I trust you are well.
Once again we do apologize for all the inconvenience caused.
Please be advised that we did escalate your matter to our Maintenance department to attend to the soonest.
Kindest Regards
MetroFibre
I trust you are well.
Once again we do apologize for all the inconvenience caused.
Please be advised that we did escalate your matter to our Maintenance department to attend to the soonest.
Kindest Regards
MetroFibre
AL
Andre L's updateReviewer Update
14 Nov 2021, 16:52I gave you 24hrs.
That's all you get.
Same bull**** excuses over and over.
You have 24hrs.
Well less by now.
That's all you get.
Same bull**** excuses over and over.
You have 24hrs.
Well less by now.
AL
Andre L's update14 Nov 2021, 16:52
Reviewer Update
I gave you 24hrs.
That's all you get.
Same bull**** excuses over and over.
You have 24hrs.
Well less by now.
That's all you get.
Same bull**** excuses over and over.
You have 24hrs.
Well less by now.