WS
Wade S
1 reviews | Active since Aug 2020
08 Jan 2026, 11:30
Pathetic
Service is pathetic.
My wifi has been down since Saturday and today is Thursday.
Try calling and end up speaking to a robot with no call backs. When I finally get through I get told that they will be sending someone out. I have been calling everyday and getting promised that a contractor will be in contact but never happens.
I depend on the wifi for work purposes and this has been a set back. They still require payment for the full month via the ISP so why must I suffer.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
08 Jan 2026, 11:53Dear Wade,
Thank you for sharing your experience and for bringing your concerns to our attention. We appreciate your patience as we work to investigate and address the issues you’ve raised.
Please be assured that we are reviewing your case and will be in touch shortly to provide further feedback and assistance.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience and for bringing your concerns to our attention. We appreciate your patience as we work to investigate and address the issues you’ve raised.
Please be assured that we are reviewing your case and will be in touch shortly to provide further feedback and assistance.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Jan 2026, 11:53
Official
Dear Wade,
Thank you for sharing your experience and for bringing your concerns to our attention. We appreciate your patience as we work to investigate and address the issues you’ve raised.
Please be assured that we are reviewing your case and will be in touch shortly to provide further feedback and assistance.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience and for bringing your concerns to our attention. We appreciate your patience as we work to investigate and address the issues you’ve raised.
Please be assured that we are reviewing your case and will be in touch shortly to provide further feedback and assistance.
Best regards,
Marilize
MetroFibre Complaints & Escalations
WS
Wade S's updateReviewer Update
08 Jan 2026, 13:21I still haven't received any feedback or phone call. Disgusting!
WS
Wade S's update08 Jan 2026, 13:21
Reviewer Update
I still haven't received any feedback or phone call. Disgusting!