Paid for fibre service over 24 hours ago — still no activation, and no human support

I am extremely disappointed with Metro Fibre. On 13-05-2026 12:00, I paid in full for my fibre service and immediately submitted proof of payment as required. More than 24 hours later, my service has still not been provisioned. When I tried to call for assistance, every channel routed me to an AI agent. There is no option to speak to a real person, and the AI agent has been unable to resolve or even acknowledge my issue. I have paid for a service I am not receiving, and Metro Fibre has made it impossible to escalate to a human being. This is not the level of service a paying customer should have to accept. I am asking Metro Fibre to:

Activate my service immediately. Have a real consultant — not an AI agent — contact me to confirm resolution. Explain why a paid order with confirmed proof of payment has sat untouched for over 24 hours.