AN
Amanda N
1 reviews | Active since Aug 2024
02 Apr 2026, 09:14
Paid but not connected for days ***
aid and not connected for days,not credited for lost daya Connection problems every month and it takes them several days and weeks to fix them,you will call them 100 times without being properly assisted ,they ask uou to send emails which one gives you ticket number and jo assistance .I've made payments and never got connect3d and lost those days I wasn't connected without a refund or credited .it's frustrating to deal their customer care services ,technicians are way better and helpful but you only get to them after being trying to reach to them in few days .their service is poor ,network bad connections and 8pm is jot functioning crionjng for atleast an hour or two . This time I paid on the 30 March and got distracted on 1st April ,its the 2nd April,I cant reach to them telephonically or emails,or even whatsapp is useless
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
02 Apr 2026, 09:16Dear Amanda Nene
Thank you for sharing your experience with us.
We acknowledge the frustration caused by the delays in your connection after payment, the recurring network issues, and the difficulty you’ve faced reaching support across multiple channels. The loss of service time without credit, along with the repeated need to follow up, is not the level of service we aim to provide.
Your account and ticket (#***) have been escalated for urgent review. The team is currently investigating the payment-to-activation delay from 30 March through 2 April, as well as the reported evening network interruptions. Priority has been assigned to restoring stability and ensuring your connection is fully active.
We also appreciate your comments about the technicians and will share this with the relevant team, while addressing the concerns raised about accessibility and responsiveness from customer support.
You will receive an update shortly with clear next steps and progress on your case.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us.
We acknowledge the frustration caused by the delays in your connection after payment, the recurring network issues, and the difficulty you’ve faced reaching support across multiple channels. The loss of service time without credit, along with the repeated need to follow up, is not the level of service we aim to provide.
Your account and ticket (#***) have been escalated for urgent review. The team is currently investigating the payment-to-activation delay from 30 March through 2 April, as well as the reported evening network interruptions. Priority has been assigned to restoring stability and ensuring your connection is fully active.
We also appreciate your comments about the technicians and will share this with the relevant team, while addressing the concerns raised about accessibility and responsiveness from customer support.
You will receive an update shortly with clear next steps and progress on your case.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Apr 2026, 09:16
Official
Dear Amanda Nene
Thank you for sharing your experience with us.
We acknowledge the frustration caused by the delays in your connection after payment, the recurring network issues, and the difficulty you’ve faced reaching support across multiple channels. The loss of service time without credit, along with the repeated need to follow up, is not the level of service we aim to provide.
Your account and ticket (#***) have been escalated for urgent review. The team is currently investigating the payment-to-activation delay from 30 March through 2 April, as well as the reported evening network interruptions. Priority has been assigned to restoring stability and ensuring your connection is fully active.
We also appreciate your comments about the technicians and will share this with the relevant team, while addressing the concerns raised about accessibility and responsiveness from customer support.
You will receive an update shortly with clear next steps and progress on your case.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us.
We acknowledge the frustration caused by the delays in your connection after payment, the recurring network issues, and the difficulty you’ve faced reaching support across multiple channels. The loss of service time without credit, along with the repeated need to follow up, is not the level of service we aim to provide.
Your account and ticket (#***) have been escalated for urgent review. The team is currently investigating the payment-to-activation delay from 30 March through 2 April, as well as the reported evening network interruptions. Priority has been assigned to restoring stability and ensuring your connection is fully active.
We also appreciate your comments about the technicians and will share this with the relevant team, while addressing the concerns raised about accessibility and responsiveness from customer support.
You will receive an update shortly with clear next steps and progress on your case.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
AN
Amanda N's updateReviewer Update
25 Apr 2026, 09:47Hi Sibonisile ,
Please note im experiencing problems again ,my access depleted yesterday and I made the payment now when I check the status of new access it says pending and will be active 15 may 2026 ,now why would I made a payment to be only connected on the 15th May, where should I get Internet from in the meantime and why was this not mentioned before buying access .your services are very bad ,im on the call as ill typing this message ,hoping for 32mjnutes now ,I spoke to a robot sui that couldn't assist. I need urgent assist I work from home and this is inconvenience and putting job at jeopardy,I could lose employment because of this poor service .next thing the drop my call without my concern.
Please note im experiencing problems again ,my access depleted yesterday and I made the payment now when I check the status of new access it says pending and will be active 15 may 2026 ,now why would I made a payment to be only connected on the 15th May, where should I get Internet from in the meantime and why was this not mentioned before buying access .your services are very bad ,im on the call as ill typing this message ,hoping for 32mjnutes now ,I spoke to a robot sui that couldn't assist. I need urgent assist I work from home and this is inconvenience and putting job at jeopardy,I could lose employment because of this poor service .next thing the drop my call without my concern.
AN
Amanda N's update25 Apr 2026, 09:47
Reviewer Update
Hi Sibonisile ,
Please note im experiencing problems again ,my access depleted yesterday and I made the payment now when I check the status of new access it says pending and will be active 15 may 2026 ,now why would I made a payment to be only connected on the 15th May, where should I get Internet from in the meantime and why was this not mentioned before buying access .your services are very bad ,im on the call as ill typing this message ,hoping for 32mjnutes now ,I spoke to a robot sui that couldn't assist. I need urgent assist I work from home and this is inconvenience and putting job at jeopardy,I could lose employment because of this poor service .next thing the drop my call without my concern.
Please note im experiencing problems again ,my access depleted yesterday and I made the payment now when I check the status of new access it says pending and will be active 15 may 2026 ,now why would I made a payment to be only connected on the 15th May, where should I get Internet from in the meantime and why was this not mentioned before buying access .your services are very bad ,im on the call as ill typing this message ,hoping for 32mjnutes now ,I spoke to a robot sui that couldn't assist. I need urgent assist I work from home and this is inconvenience and putting job at jeopardy,I could lose employment because of this poor service .next thing the drop my call without my concern.
MetroFibre Networx's replyOfficial
25 Apr 2026, 10:13 Dear Amanda
Thank you for bringing this matter to our attention.
We understand the urgency of your situation and the impact this has on your ability to work, as well as the frustration caused by the delay in your access reflecting after payment and the difficulty in reaching support.
Your query has been noted, and we will be escalating this matter to the MetroGO Finance team for further investigation and resolution. They will review the payment, the pending status, and the activation date to ensure this is corrected as a priority.
Your feedback regarding the service experience, including the call delays and disconnections, has also been noted for internal review.
We appreciate your patience while this matter is being attended to, and the relevant team will provide feedback as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the urgency of your situation and the impact this has on your ability to work, as well as the frustration caused by the delay in your access reflecting after payment and the difficulty in reaching support.
Your query has been noted, and we will be escalating this matter to the MetroGO Finance team for further investigation and resolution. They will review the payment, the pending status, and the activation date to ensure this is corrected as a priority.
Your feedback regarding the service experience, including the call delays and disconnections, has also been noted for internal review.
We appreciate your patience while this matter is being attended to, and the relevant team will provide feedback as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Apr 2026, 10:13
Official
Dear Amanda
Thank you for bringing this matter to our attention.
We understand the urgency of your situation and the impact this has on your ability to work, as well as the frustration caused by the delay in your access reflecting after payment and the difficulty in reaching support.
Your query has been noted, and we will be escalating this matter to the MetroGO Finance team for further investigation and resolution. They will review the payment, the pending status, and the activation date to ensure this is corrected as a priority.
Your feedback regarding the service experience, including the call delays and disconnections, has also been noted for internal review.
We appreciate your patience while this matter is being attended to, and the relevant team will provide feedback as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the urgency of your situation and the impact this has on your ability to work, as well as the frustration caused by the delay in your access reflecting after payment and the difficulty in reaching support.
Your query has been noted, and we will be escalating this matter to the MetroGO Finance team for further investigation and resolution. They will review the payment, the pending status, and the activation date to ensure this is corrected as a priority.
Your feedback regarding the service experience, including the call delays and disconnections, has also been noted for internal review.
We appreciate your patience while this matter is being attended to, and the relevant team will provide feedback as soon as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
AN
Amanda N's updateReviewer Update
25 Apr 2026, 10:44What is the turnaround time to fix this issue ?I need to work
AN
Amanda N's update25 Apr 2026, 10:44
Reviewer Update
What is the turnaround time to fix this issue ?I need to work
AN
Amanda N's updateReviewer Update
25 Apr 2026, 13:03What is the update on this
AN
Amanda N's update25 Apr 2026, 13:03
Reviewer Update
What is the update on this