LB
Laura B
1 reviews | Active since Oct 2023
20 Mar 2026, 08:27
Overdue 2 weeks Fibre Installation
Overdue Installation Services I have been waiting for almost 2 weeks waiting for an installation. Everyday I’ve been calling, always excuses. Every agent says they are escalating the issue. Emails they don’t reply, WhatsApp they don’t reply. Even their lines, always busy. I wish my area had a different fibre provider really.
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
20 Mar 2026, 08:35Dear Laura Bam
Thank you for bringing this to our attention. We understand how frustrating it is to experience delays in your installation, especially after multiple follow-ups and limited feedback.
This is not the level of service we strive to provide. Your concerns regarding the delays, communication challenges, and lack of response have been noted, and this matter will be urgently reviewed with the relevant teams.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how frustrating it is to experience delays in your installation, especially after multiple follow-ups and limited feedback.
This is not the level of service we strive to provide. Your concerns regarding the delays, communication challenges, and lack of response have been noted, and this matter will be urgently reviewed with the relevant teams.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Mar 2026, 08:35
Official
Dear Laura Bam
Thank you for bringing this to our attention. We understand how frustrating it is to experience delays in your installation, especially after multiple follow-ups and limited feedback.
This is not the level of service we strive to provide. Your concerns regarding the delays, communication challenges, and lack of response have been noted, and this matter will be urgently reviewed with the relevant teams.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how frustrating it is to experience delays in your installation, especially after multiple follow-ups and limited feedback.
This is not the level of service we strive to provide. Your concerns regarding the delays, communication challenges, and lack of response have been noted, and this matter will be urgently reviewed with the relevant teams.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
LB
Laura B's updateReviewer Update
20 Mar 2026, 13:42Sbonisile, can I get a refund at this point. I’ve been calling your accounts, still no answer. Even, right at this moment, your support service is terrible.
LB
Laura B's update20 Mar 2026, 13:42
Reviewer Update
Sbonisile, can I get a refund at this point. I’ve been calling your accounts, still no answer. Even, right at this moment, your support service is terrible.
MetroFibre Networx's replyOfficial
20 Mar 2026, 13:47I will call you shortly,
MetroFibre Networx's reply20 Mar 2026, 13:47
Official
I will call you shortly,
LB
Laura B's updateReviewer Update
20 Mar 2026, 15:00Sbonisile, please just refund me. I’ve sent emails and calls. Even right this moment again. I’m not getting any assistance. Your lines have been busy. Customer care is clearly not prioritised at Metro Connect. I’m tired of calling everyday to not getting any service.
LB
Laura B's update20 Mar 2026, 15:00
Reviewer Update
Sbonisile, please just refund me. I’ve sent emails and calls. Even right this moment again. I’m not getting any assistance. Your lines have been busy. Customer care is clearly not prioritised at Metro Connect. I’m tired of calling everyday to not getting any service.