Over a Week without Internet
Due to a water pipe that burst, the Fibre lines where damaged (Wednesday) when the TLB was on digging. Next day (Thursday) MetroFibre was onsite pulling new cables, they worked till late doing all the connections. Next day fibre still off, contacted Metro fibre got told they are still working on it. Saturday called again same story, Sunday same story, Monday still the same story. Tuesday I get informed the area fault is resolved so they will need to log a ticket for me. Today a technitian comes and the fibre is broken where they did the joining. Technitian is a contractor so they will send a quote to Metrofibe - can take up to a week.
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Replies (7)0
Replies (7)
MetroFibre Networx's replyOfficial
01 Feb 2023, 22:21Good Day Jonathan
Thank you for bringing this to our attention.
We are following up on the repair and expect feedback soon.
We will keep you updated on the status of your query.
We do apologise for the inconvenience that this is caused you.
Kind Regards
Siboniso Sibisi
Metrofibre
Thank you for bringing this to our attention.
We are following up on the repair and expect feedback soon.
We will keep you updated on the status of your query.
We do apologise for the inconvenience that this is caused you.
Kind Regards
Siboniso Sibisi
Metrofibre
Best regards,
MetroFibre Networx's reply01 Feb 2023, 22:21
Official
Good Day Jonathan
Thank you for bringing this to our attention.
We are following up on the repair and expect feedback soon.
We will keep you updated on the status of your query.
We do apologise for the inconvenience that this is caused you.
Kind Regards
Siboniso Sibisi
Metrofibre
Thank you for bringing this to our attention.
We are following up on the repair and expect feedback soon.
We will keep you updated on the status of your query.
We do apologise for the inconvenience that this is caused you.
Kind Regards
Siboniso Sibisi
Metrofibre
Best regards,
's updateReviewer Update
03 Feb 2023, 09:15Good day Siboniso Sibisi
Today is the 3rd and feedback received.
The Internet is still off and it would seem that the line keeps on getting dropped when I call in.
So I can confirm that there is no update on the status and no feedback.
Really disapointed now.
Today is the 3rd and feedback received.
The Internet is still off and it would seem that the line keeps on getting dropped when I call in.
So I can confirm that there is no update on the status and no feedback.
Really disapointed now.
's update03 Feb 2023, 09:15
Reviewer Update
Good day Siboniso Sibisi
Today is the 3rd and feedback received.
The Internet is still off and it would seem that the line keeps on getting dropped when I call in.
So I can confirm that there is no update on the status and no feedback.
Really disapointed now.
Today is the 3rd and feedback received.
The Internet is still off and it would seem that the line keeps on getting dropped when I call in.
So I can confirm that there is no update on the status and no feedback.
Really disapointed now.
MetroFibre Networx's replyOfficial
03 Feb 2023, 09:51Dear Jonathan
Thank you for taking my call.
As discussed please send us an email on *** with your MWEB ticket number as well as the pictures from the technician so that we can escalate this query to our Key Accounts department.
I will also follow up with the Orders department with regards to your contact number on the system.
Kind Regards
MetroFibre
Shanice
Thank you for taking my call.
As discussed please send us an email on *** with your MWEB ticket number as well as the pictures from the technician so that we can escalate this query to our Key Accounts department.
I will also follow up with the Orders department with regards to your contact number on the system.
Kind Regards
MetroFibre
Shanice
Best regards,
MetroFibre Networx's reply03 Feb 2023, 09:51
Official
Dear Jonathan
Thank you for taking my call.
As discussed please send us an email on *** with your MWEB ticket number as well as the pictures from the technician so that we can escalate this query to our Key Accounts department.
I will also follow up with the Orders department with regards to your contact number on the system.
Kind Regards
MetroFibre
Shanice
Thank you for taking my call.
As discussed please send us an email on *** with your MWEB ticket number as well as the pictures from the technician so that we can escalate this query to our Key Accounts department.
I will also follow up with the Orders department with regards to your contact number on the system.
Kind Regards
MetroFibre
Shanice
Best regards,
's updateReviewer Update
03 Feb 2023, 09:59Hi Shanice
Thank you for the call
HalloPeter is blocking out your email address. can you please send me a email instead or whatsapp me your email address.
Thank you
Thank you for the call
HalloPeter is blocking out your email address. can you please send me a email instead or whatsapp me your email address.
Thank you
's update03 Feb 2023, 09:59
Reviewer Update
Hi Shanice
Thank you for the call
HalloPeter is blocking out your email address. can you please send me a email instead or whatsapp me your email address.
Thank you
Thank you for the call
HalloPeter is blocking out your email address. can you please send me a email instead or whatsapp me your email address.
Thank you
MetroFibre Networx's replyOfficial
03 Feb 2023, 10:43Dear Jonathan
I will send you an email shortly.
Kind Regards
MetroFibre
Shanice
I will send you an email shortly.
Kind Regards
MetroFibre
Shanice
Best regards,
MetroFibre Networx's reply03 Feb 2023, 10:43
Official
Dear Jonathan
I will send you an email shortly.
Kind Regards
MetroFibre
Shanice
I will send you an email shortly.
Kind Regards
MetroFibre
Shanice
Best regards,
's updateReviewer Update
03 Feb 2023, 14:31I sent a mail to sales and sales.support as I have not recived your email yet
's update03 Feb 2023, 14:31
Reviewer Update
I sent a mail to sales and sales.support as I have not recived your email yet
MetroFibre Networx's replyOfficial
03 Feb 2023, 16:56Dear Jonathan
We have recieved your email and are awaiting feedback from our Key Accounts department, we will respond to your email shortly.
Kind Regards
MetroFibre
Shanice
We have recieved your email and are awaiting feedback from our Key Accounts department, we will respond to your email shortly.
Kind Regards
MetroFibre
Shanice
Best regards,
MetroFibre Networx's reply03 Feb 2023, 16:56
Official
Dear Jonathan
We have recieved your email and are awaiting feedback from our Key Accounts department, we will respond to your email shortly.
Kind Regards
MetroFibre
Shanice
We have recieved your email and are awaiting feedback from our Key Accounts department, we will respond to your email shortly.
Kind Regards
MetroFibre
Shanice
Best regards,