wK
william K
1 reviews | Active since Dec 2010
08 Apr 2025, 12:29
ONT device broken: Bad service ever since #682266
Appalling service I must say, logged my ticket 5 days ago for Metrofibre to come and inspect why my ONT device has stopped powering on. Every day I follow and nothing materialises. Just for a technician to come check the device i have to suffer like this. I even suggested that since they are close to me am volunteering to come to their offices so they dont need to come me but they decline just so i can suffer. I work from home so everyday now i have drive out and go sit restaurants just so I can earn a living. Case number: 682266
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MetroFibre Networx's replyOfficial
08 Apr 2025, 12:52Dear William,
Thank you for reaching out and bringing your concerns to our attention.
We have received and investigated your complaint, and we can confirm that your existing ticket 682266 remains open and is in progress with our Maintenance Team. The fault has been allocated to a contractor for scheduling, and we have prioritized the matter to ensure your connection is restored as soon as possible.
We understand the impact this has on your daily work and appreciate your patience and cooperation as we work towards a resolution. We will keep you updated on the progress and provide further feedback as soon as we have more information.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention.
We have received and investigated your complaint, and we can confirm that your existing ticket 682266 remains open and is in progress with our Maintenance Team. The fault has been allocated to a contractor for scheduling, and we have prioritized the matter to ensure your connection is restored as soon as possible.
We understand the impact this has on your daily work and appreciate your patience and cooperation as we work towards a resolution. We will keep you updated on the progress and provide further feedback as soon as we have more information.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply08 Apr 2025, 12:52
Official
Dear William,
Thank you for reaching out and bringing your concerns to our attention.
We have received and investigated your complaint, and we can confirm that your existing ticket 682266 remains open and is in progress with our Maintenance Team. The fault has been allocated to a contractor for scheduling, and we have prioritized the matter to ensure your connection is restored as soon as possible.
We understand the impact this has on your daily work and appreciate your patience and cooperation as we work towards a resolution. We will keep you updated on the progress and provide further feedback as soon as we have more information.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention.
We have received and investigated your complaint, and we can confirm that your existing ticket 682266 remains open and is in progress with our Maintenance Team. The fault has been allocated to a contractor for scheduling, and we have prioritized the matter to ensure your connection is restored as soon as possible.
We understand the impact this has on your daily work and appreciate your patience and cooperation as we work towards a resolution. We will keep you updated on the progress and provide further feedback as soon as we have more information.
Best regards,
Marilize
MetroFibre Complaints & Escalations