ONT

Since you deleted my comment on google reviews, trying to silence me, here is a repeat of my post.

Metrofibre is the only infrastructure provider in my area, Afrihost is my isp. After seeing there is a faster fibre line available I elected to upgrade to it, Afrihost notified me that Metrofibre had done the upgrade. However, from that day over a month ago, I have received what I’m paying for. I have had 2 visits from Metrofibre regarding this issue, the first visit, they tested my ont and said nothing is wrong, the second visit, a technician asked me to test my line directly from the ONT while he was there and HE admitted that something is wrong with my line and said he will notify Metrofibre. I get a call from Metrofibre the next day stating that the ticket is now closed and the problem is solved ???? To which I said “not a chance”, they said they will make a note of it and nothing was done. I had to then call Afrihost to give me another ticket to which Metrofibre rep**** to arrange an ONT swap, I have called countless times to find out when and all that happens is the call drops every. single. time. They never call back and the process repeats itself. To whoever reads this from Metrofibre, your company and its service to ISPs and clients is disgusting and I wish that I had another provider to choose from because I would switch in a heartbeat. I see your ratings here share the same sentiment as mine and I’m glad. Hopefully people that have the choice to choose a different infrastructure provider can read this and know to stay away from this monopoly that Metrofibre holds in so many areas. In fact, you might be better off talking to wall if you need assistance from them. Since you don’t call back I’ll use this platform for support from now on.

Here is my ticket from Afrihost: NOQ-***3