SM
Shanelle M
1 reviews | Active since Jan 2016
20 Apr 2026, 20:00
Only way to get help is to come online 🙄
It seems like this is the only way for me to get ANY feedback.
So I finally managed to get assistance after no response from Sibonisile, who did try calling me and I asked her to call me back and in 10 minutes and heard nothing.
The installation happened and I was told to wait 30 minutes for the internet to be up. It's not over 2 hours and NOTHING. I don't even have an account number to get assistance. Now live chat says I have a line that is reading as Undiscovered. ABSOLUTE **** show in my opinion.
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Replies (1)
MetroFibre Networx's replyOfficial
20 Apr 2026, 20:10 Dear Shanelle,
Thank you for bringing this to our attention.
Your installation and connectivity concerns have been noted and the matter is currently being prioritised for urgent investigation by our team. We will be in touch with you directly to provide feedback and assist in resolving the issue.
We also note your concern regarding account visibility and the “Undiscovered” line status. This will be included as part of the investigation to ensure your service is correctly activated and mapped in our system.
A member of our team will contact you shortly with updates and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
Your installation and connectivity concerns have been noted and the matter is currently being prioritised for urgent investigation by our team. We will be in touch with you directly to provide feedback and assist in resolving the issue.
We also note your concern regarding account visibility and the “Undiscovered” line status. This will be included as part of the investigation to ensure your service is correctly activated and mapped in our system.
A member of our team will contact you shortly with updates and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply20 Apr 2026, 20:10
Official
Dear Shanelle,
Thank you for bringing this to our attention.
Your installation and connectivity concerns have been noted and the matter is currently being prioritised for urgent investigation by our team. We will be in touch with you directly to provide feedback and assist in resolving the issue.
We also note your concern regarding account visibility and the “Undiscovered” line status. This will be included as part of the investigation to ensure your service is correctly activated and mapped in our system.
A member of our team will contact you shortly with updates and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
Your installation and connectivity concerns have been noted and the matter is currently being prioritised for urgent investigation by our team. We will be in touch with you directly to provide feedback and assist in resolving the issue.
We also note your concern regarding account visibility and the “Undiscovered” line status. This will be included as part of the investigation to ensure your service is correctly activated and mapped in our system.
A member of our team will contact you shortly with updates and next steps.
Best regards,
Marilize
MetroFibre Complaints & Escalations