1 reviews | Active since Oct 2024
Ongoing Service Failure Since Activation – No Internet Access
Dear MetroFibre Support
I am writing to express my absolute dissatisfaction with the appalling service I’ve received since my account was allegedly “activated” on 09 October 2025. It’s now days later, and I’m still sitting with a router that’s connected to nothing but disappointment.
Two hours after receiving the activation confirmation, I lodged a call reporting that I had no internet access. Since then, I’ve been caught in a ridiculous loop of empty promises, finger-pointing, and zero resolution. Your agents bounce the issue to contractors, the contractors show up, stare at the router, and leave without fixing a damn thing.
This is not just poor service, it is a complete failure in service delivery. I’ve wasted time, energy, and patience dealing with a system that clearly lacks coordination and urgency. If this is what MetroFibre calls “support,” then it’s a joke.
I demand immediate escalation and resolution. I want a qualified professional who can actually diagnose and fix the issue not just tick a box and vanish.
If you are unable or unwilling to resolve this issue, then kindly send someone to come collect your garbage router and spare me the daily reminder of your failed service.
Thank you for bringing this to our attention.
We understand how frustrating this ongoing experience has been, particularly after your service was confirmed as activated on 09 October. The lack of resolution following multiple interactions, site visits, and communication from various teams is unacceptable and does not reflect the standard we strive to uphold.
Your concerns have been taken seriously and are being escalated immediately to our senior technical team. A qualified technician will be dispatched with the clear mandate to resolve the issue — not assess, delay, or deflect.
We are committed to restoring your connection and trust. Our team will provide ongoing updates, and we will not close this case until full service is confirmed.
Thank you for your continued engagement as we work to resolve this matter with the urgency it requires.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We understand how frustrating this ongoing experience has been, particularly after your service was confirmed as activated on 09 October. The lack of resolution following multiple interactions, site visits, and communication from various teams is unacceptable and does not reflect the standard we strive to uphold.
Your concerns have been taken seriously and are being escalated immediately to our senior technical team. A qualified technician will be dispatched with the clear mandate to resolve the issue — not assess, delay, or deflect.
We are committed to restoring your connection and trust. Our team will provide ongoing updates, and we will not close this case until full service is confirmed.
Thank you for your continued engagement as we work to resolve this matter with the urgency it requires.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations