Ongoing Service Disruption and Lack of Resolution

I am writing on this platform because it is the only place where I receive a response, which is deeply disappointing.

I have been contacting your company almost daily, either by phone or WhatsApp. While I understand that waiting times can be long, it is extremely frustrating to eventually reach an agent who is unable to provide any solution. The experience has been exhausting.

I was advised that the turnaround time for opening a ticket is 3–6 business days. This is now the second week, and I am still without internet service. I am repeatedly told that calls were made to me; however, this does not appear to be accurate. iOS 26 has a call-screening feature, and any incoming calls would be recorded or reflected accordingly. If calls were unsuccessful, alternative communication methods such as SMS or email were available, yet none were used.

At this point, the situation has left me feeling completely defeated. I continue calling only to be given inconsistent information, after waiting on hold for over 30 minutes on multiple occasions. This has also resulted in additional costs, including airtime usage and the need to pay for backup internet while my primary service has been unavailable for nearly two weeks.

Despite not having internet service, my full payment is due to be deducted in two days. This feels extremely unfair. Paying for a service that has not been provided, while incurring extra expenses to compensate for it, does not reflect value for money.

This experience has been distressing and places unnecessary strain on customers, particularly those who rely heavily on internet access. I am deeply disappointed in how this matter has been handled.