1 reviews | Active since Sept 2023
Ongoing Poor Service and Unresolved Network Issues
I am extremely frustrated with the consistently poor service I have received from MetroFibre.
I have had to contact their support team almost every second week regarding the exact same issue, with no lasting resolution. Despite paying for a high-speed line, I am routinely provided with significantly slower speeds than what I am being billed for.
What is most concerning is the complete lack of accountability. Each time I reach out, I am passed from one department to another—between the call centre and NOC—without any meaningful assistance. Instead of resolving the issue, I am given inconsistent and often inaccurate explanations for why the service is not functioning as it should.
This ongoing cycle of poor service, lack of transparency, and failure to deliver on contractual obligations is unacceptable. It feels like a deliberate disregard for customers’ time, money, and trust.
At this point, MetroFibre has proven to be a waste of both time and energy. I strongly caution others to reconsider before committing to their services.
Thank you for sharing your detailed feedback. Your experience and the challenges you’ve faced with service consistency and speed are completely understood and taken seriously.
We recognise that repeated issues and a lack of clear resolution are frustrating, especially when expectations for service quality and reliability are not met. Please be assured that your concerns regarding accountability, communication gaps, and service performance have been escalated to the relevant teams for immediate attention.
To move towards a resolution, we would like to review your account and connection history in detail. Kindly provide any recent speed test results or specific incident details, so we can prioritise your case and implement a long-term solution.
We value your time and trust, and we are committed to addressing these issues as a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your detailed feedback. Your experience and the challenges you’ve faced with service consistency and speed are completely understood and taken seriously.
We recognise that repeated issues and a lack of clear resolution are frustrating, especially when expectations for service quality and reliability are not met. Please be assured that your concerns regarding accountability, communication gaps, and service performance have been escalated to the relevant teams for immediate attention.
To move towards a resolution, we would like to review your account and connection history in detail. Kindly provide any recent speed test results or specific incident details, so we can prioritise your case and implement a long-term solution.
We value your time and trust, and we are committed to addressing these issues as a priority.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations