Ongoing Poor Service and No feedback!!!!!!!

I am lodging this complaint due to extremely poor service from MetroFibre. My service has not been connected for 7 days, and despite multiple follow-ups across different support channels, there has been no urgency or resolution.

My ticket reference is 999 729.

I was informed that a finance manager would get back to me, yet I am still waiting with no feedback. Each time I contact support, I receive assurances that someone is attending to the matter or will call me back, but nothing happens.

This is unacceptable. The lack of accountability, poor communication, and delayed service is causing frustration and inconvenience for a service I am expected to pay for.

I request: 1. Immediate resolution and activation of my service. 2. A clear explanation for the delays. 3. Confirmation of the person responsible for resolving my case.

I expect urgent action and a proper response.