nK
natasha K
1 reviews | Active since Oct 2024
03 Feb 2026, 15:18
Ongoing Poor Fibre Speeds & Lack of Support
I am extremely frustrated with the ongoing poor service I am receiving from MetroFibre.
I am paying for a 150 Mbps fibre line, yet I am consistently experiencing speeds far below what I am contracted for. This issue has been ongoing, and despite multiple attempts to contact your support team telephonically, I am repeatedly routed to automated systems with no assistance, no feedback, and no resolution.
This lack of access to a human agent and failure to provide support is unacceptable.
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MetroFibre Networx's replyOfficial
03 Feb 2026, 16:11Dear Natasha
Thank you for taking the time to share your feedback with us. We sincerely understand your frustration and the inconvenience you have experienced.
We would like to assure you that your complaint has been formally escalated, and we have requested our WiFi/LAN department to contact you urgently to investigate the speed issue on your line and provide the necessary assistance to resolve it as soon as possible.
We will continue to follow up internally to ensure that this matter receives the attention it deserves and that you are kept informed until a resolution is reached.
Thank you for bringing this to our attention, and we appreciate your patience while we work to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback with us. We sincerely understand your frustration and the inconvenience you have experienced.
We would like to assure you that your complaint has been formally escalated, and we have requested our WiFi/LAN department to contact you urgently to investigate the speed issue on your line and provide the necessary assistance to resolve it as soon as possible.
We will continue to follow up internally to ensure that this matter receives the attention it deserves and that you are kept informed until a resolution is reached.
Thank you for bringing this to our attention, and we appreciate your patience while we work to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Feb 2026, 16:11
Official
Dear Natasha
Thank you for taking the time to share your feedback with us. We sincerely understand your frustration and the inconvenience you have experienced.
We would like to assure you that your complaint has been formally escalated, and we have requested our WiFi/LAN department to contact you urgently to investigate the speed issue on your line and provide the necessary assistance to resolve it as soon as possible.
We will continue to follow up internally to ensure that this matter receives the attention it deserves and that you are kept informed until a resolution is reached.
Thank you for bringing this to our attention, and we appreciate your patience while we work to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to share your feedback with us. We sincerely understand your frustration and the inconvenience you have experienced.
We would like to assure you that your complaint has been formally escalated, and we have requested our WiFi/LAN department to contact you urgently to investigate the speed issue on your line and provide the necessary assistance to resolve it as soon as possible.
We will continue to follow up internally to ensure that this matter receives the attention it deserves and that you are kept informed until a resolution is reached.
Thank you for bringing this to our attention, and we appreciate your patience while we work to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations