Ongoing Internet Outages – Unacceptable for a Work-From-Home Customer

I am deeply frustrated by the repeated internet service outages on my account, despite the service being fully paid.

I work from home and depend entirely on a stable internet connection to do my job. Having my service go down again has caused unnecessary stress and disruption to my work and income.

I have already logged the issue with support, but it remains unresolved.

What is most disappointing is the lack of a permanent solution and clear communication around why these outages keep happening.

I am sharing this review to highlight the impact this service has on customers who rely on it professionally. I expect urgent resolution, transparency, and consideration for compensation or service credit for the downtime experienced.

I hope this review prompts escalation and a proper fix.

— Zanele Matshoba