CS
Charles S
1 reviews | Active since Feb 2026
07 Feb 2026, 17:09
Ongoing internet outage
Network has not been working for several days
I have called multiple times and each time I am told that the issue has been escalated to their contractor. However to date I have received no feedback or update Today marks 6 days without internet access, which is completely unacceptable.
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MetroFibre Networx's replyOfficial
07 Feb 2026, 17:25 Dear Charles Shakoane
Thank you for contacting us regarding the ongoing network outage and for sharing your concerns.
We acknowledge the extended disruption to your internet service and understand the impact this has caused, especially given that the matter has been ongoing for several days without feedback. The issue remains under escalation with our contractor, and the lack of timely updates is noted.
Please be assured that this case is receiving urgent attention. We are actively following up with the relevant teams to obtain progress and restoration timelines. Further communication will be shared as soon as an update becomes available.
We appreciate your continued patience while this matter is being addressed and thank you for bringing it to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for contacting us regarding the ongoing network outage and for sharing your concerns.
We acknowledge the extended disruption to your internet service and understand the impact this has caused, especially given that the matter has been ongoing for several days without feedback. The issue remains under escalation with our contractor, and the lack of timely updates is noted.
Please be assured that this case is receiving urgent attention. We are actively following up with the relevant teams to obtain progress and restoration timelines. Further communication will be shared as soon as an update becomes available.
We appreciate your continued patience while this matter is being addressed and thank you for bringing it to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply07 Feb 2026, 17:25
Official
Dear Charles Shakoane
Thank you for contacting us regarding the ongoing network outage and for sharing your concerns.
We acknowledge the extended disruption to your internet service and understand the impact this has caused, especially given that the matter has been ongoing for several days without feedback. The issue remains under escalation with our contractor, and the lack of timely updates is noted.
Please be assured that this case is receiving urgent attention. We are actively following up with the relevant teams to obtain progress and restoration timelines. Further communication will be shared as soon as an update becomes available.
We appreciate your continued patience while this matter is being addressed and thank you for bringing it to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for contacting us regarding the ongoing network outage and for sharing your concerns.
We acknowledge the extended disruption to your internet service and understand the impact this has caused, especially given that the matter has been ongoing for several days without feedback. The issue remains under escalation with our contractor, and the lack of timely updates is noted.
Please be assured that this case is receiving urgent attention. We are actively following up with the relevant teams to obtain progress and restoration timelines. Further communication will be shared as soon as an update becomes available.
We appreciate your continued patience while this matter is being addressed and thank you for bringing it to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations