1 reviews | Active since Oct 2021
Ongoing bad service
I am extremely frustrated with the ongoing poor service from MetroFibre. Once again this month, I made my payment yesterday and received confirmation from a MetroFibre consultant on WhatsApp that the payment was received and my line was reconnected immediately.
However, today my line was switched off again, with the system claiming “non-payment”. I have since sent multiple proofs of payment, yet my connection remains suspended. This is now a recurring issue and is disrupting my work and daily life.
It’s unacceptable that customers have to chase support for issues that MetroFibre’s billing and reconnection systems should manage correctly. The only time I receive quick assistance seems to be after escalating the matter through HelloPeter, which shouldn’t be the case.
I urgently request: • Immediate reconnection of my service • Correction of the billing/crediting error on my account • Assurance that this will not continue happening each month
This constant back-and-forth is completely unacceptable
Thank you for raising this with us. I understand how disruptive and frustrating it is to have your service suspended repeatedly despite making payment and providing proof. This experience is not what we aim to deliver, and your concerns are completely valid.
I’m escalating your account immediately to ensure your service is reconnected as a priority. I’m also requesting a full review of the billing and crediting process on your profile so the recurring issue can be corrected permanently.
Your patience throughout this ongoing matter is truly appreciated.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for raising this with us. I understand how disruptive and frustrating it is to have your service suspended repeatedly despite making payment and providing proof. This experience is not what we aim to deliver, and your concerns are completely valid.
I’m escalating your account immediately to ensure your service is reconnected as a priority. I’m also requesting a full review of the billing and crediting process on your profile so the recurring issue can be corrected permanently.
Your patience throughout this ongoing matter is truly appreciated.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations