MD
Mohammad D
1 reviews | Active since Feb 2010
04 Apr 2026, 15:43
Once again proved they are a company which cannot be trusted.
So after they incorrectly cancelled my account now they cannot allocate the payment I made on around the 26th of march. So my internet will likely get cut off tomorrow or monday as I can't get hold of anyone to escalate.
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Replies (1)
MetroFibre Networx's replyOfficial
04 Apr 2026, 16:58Dear Mohammad
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused.
Please note that we have requested our Finance Department to urgently investigate your account and assist with your query regarding the payment allocation. They will work to resolve this matter and provide feedback accordingly.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused.
Please note that we have requested our Finance Department to urgently investigate your account and assist with your query regarding the payment allocation. They will work to resolve this matter and provide feedback accordingly.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Apr 2026, 16:58
Official
Dear Mohammad
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused.
Please note that we have requested our Finance Department to urgently investigate your account and assist with your query regarding the payment allocation. They will work to resolve this matter and provide feedback accordingly.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience and frustration caused.
Please note that we have requested our Finance Department to urgently investigate your account and assist with your query regarding the payment allocation. They will work to resolve this matter and provide feedback accordingly.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations