KvdM
Keith van der Merwe
1 reviews | Active since Nov 2013
24 Oct 2023, 15:36
Once again Metro not wanting to work with their clients after messing them around
Get billed a fee that was not discussed. Don't dispute it, just ask if they can wait for payday so I can settle. Try for a week with no outcome. Account gets suspended and no one contacts me? Such an irritation and still no reply via mail, WhatsApp or web on this matter.
Disgusting business practice.
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Replies (1)
MetroFibre Networx's replyOfficial
25 Oct 2023, 09:34Dear Keith
We understand your frustration and concerns regarding the unexpected fee on your bill and the subsequent suspension of your account. Your feedback is important to us, and we would like to address this matter promptly.
After reviewing your complaint, we have raised this issue with our finance team for an urgent review and resolution. We want to ensure that you receive the assistance you need and that this matter is resolved to your satisfaction. Please accept our sincere apologies for any inconvenience you've experienced during this process.
Our team is committed to resolving this matter as quickly as possible and ensuring that your account is reinstated promptly.
Once again, we apologize for any frustration you've experienced, and we appreciate your patience as we work to address this matter. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Kind Regards
Marilize
We understand your frustration and concerns regarding the unexpected fee on your bill and the subsequent suspension of your account. Your feedback is important to us, and we would like to address this matter promptly.
After reviewing your complaint, we have raised this issue with our finance team for an urgent review and resolution. We want to ensure that you receive the assistance you need and that this matter is resolved to your satisfaction. Please accept our sincere apologies for any inconvenience you've experienced during this process.
Our team is committed to resolving this matter as quickly as possible and ensuring that your account is reinstated promptly.
Once again, we apologize for any frustration you've experienced, and we appreciate your patience as we work to address this matter. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Kind Regards
Marilize
MetroFibre Networx's reply25 Oct 2023, 09:34
Official
Dear Keith
We understand your frustration and concerns regarding the unexpected fee on your bill and the subsequent suspension of your account. Your feedback is important to us, and we would like to address this matter promptly.
After reviewing your complaint, we have raised this issue with our finance team for an urgent review and resolution. We want to ensure that you receive the assistance you need and that this matter is resolved to your satisfaction. Please accept our sincere apologies for any inconvenience you've experienced during this process.
Our team is committed to resolving this matter as quickly as possible and ensuring that your account is reinstated promptly.
Once again, we apologize for any frustration you've experienced, and we appreciate your patience as we work to address this matter. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Kind Regards
Marilize
We understand your frustration and concerns regarding the unexpected fee on your bill and the subsequent suspension of your account. Your feedback is important to us, and we would like to address this matter promptly.
After reviewing your complaint, we have raised this issue with our finance team for an urgent review and resolution. We want to ensure that you receive the assistance you need and that this matter is resolved to your satisfaction. Please accept our sincere apologies for any inconvenience you've experienced during this process.
Our team is committed to resolving this matter as quickly as possible and ensuring that your account is reinstated promptly.
Once again, we apologize for any frustration you've experienced, and we appreciate your patience as we work to address this matter. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Kind Regards
Marilize