LR
Luke R
1 reviews | Active since Jun 2017
04 Dec 2025, 17:42
Once again failed to deliver
Why am I always having a problem with MetroFibre.
I am supposed to be working now and yet I don't have WiFi what is going on? I am getting furious right now honestly.
This is utter bull**** honestly, I requested on Friday telephonically and via email for my upgrade to be done and now after it's done I have no internet.
Sort this out right now, I am sick and tired of this ******* honestly.
And if there is an outage why have I not been notified?
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
04 Dec 2025, 17:53Dear Luke,
Thank you for reaching out to share your experience and for bringing these concerns to our attention. We understand how important reliable connectivity is, especially when you’re working, and we appreciate your patience as we investigate what has caused the interruption following your upgrade request.
Our team is currently reviewing your account and service status to identify the cause and ensure the matter is resolved to your satisfaction. We will be in touch with updates as soon as they become available.
Thank you for giving us the opportunity to address this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for bringing these concerns to our attention. We understand how important reliable connectivity is, especially when you’re working, and we appreciate your patience as we investigate what has caused the interruption following your upgrade request.
Our team is currently reviewing your account and service status to identify the cause and ensure the matter is resolved to your satisfaction. We will be in touch with updates as soon as they become available.
Thank you for giving us the opportunity to address this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Dec 2025, 17:53
Official
Dear Luke,
Thank you for reaching out to share your experience and for bringing these concerns to our attention. We understand how important reliable connectivity is, especially when you’re working, and we appreciate your patience as we investigate what has caused the interruption following your upgrade request.
Our team is currently reviewing your account and service status to identify the cause and ensure the matter is resolved to your satisfaction. We will be in touch with updates as soon as they become available.
Thank you for giving us the opportunity to address this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for bringing these concerns to our attention. We understand how important reliable connectivity is, especially when you’re working, and we appreciate your patience as we investigate what has caused the interruption following your upgrade request.
Our team is currently reviewing your account and service status to identify the cause and ensure the matter is resolved to your satisfaction. We will be in touch with updates as soon as they become available.
Thank you for giving us the opportunity to address this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
LR
Luke R's updateReviewer Update
05 Dec 2025, 15:53Please can someone urgently give me a call, I am sick and tired of having to use my own airtime every time you'll mess up. I am sick and tired of the kind of service I'm getting from you'll
LR
Luke R's update05 Dec 2025, 15:53
Reviewer Update
Please can someone urgently give me a call, I am sick and tired of having to use my own airtime every time you'll mess up. I am sick and tired of the kind of service I'm getting from you'll