MN
Mpho N
1 reviews | Active since Dec 2022
09 Mar 2025, 22:11
OFFLINE FOR TWO WEEKS
Poor and frustrating service (OFFLINE FOR TWO WEEKS)
I have been offline from 22 Feb 2025 ,logged a call ticket number (611998) and I am still offline. have I made a mistake by choosing this provider ? at this stage I am not expecting message like we are busy with your query, I support you business by paying monthly and I expect your service.
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MetroFibre Networx's replyOfficial
10 Mar 2025, 09:49Dear Hosia Makgakga
Thank you for bringing this matter to our attention. We understand the frustration caused by the delay, and we’ve escalated your request to ensure it receives the prompt attention it requires. Our contractor will be reaching out to you very soon to arrange an appointment and resolve this issue as quickly as possible.
We truly value your business and appreciate your patience while we work to address this. If you have any further concerns, please don’t hesitate to reach out.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand the frustration caused by the delay, and we’ve escalated your request to ensure it receives the prompt attention it requires. Our contractor will be reaching out to you very soon to arrange an appointment and resolve this issue as quickly as possible.
We truly value your business and appreciate your patience while we work to address this. If you have any further concerns, please don’t hesitate to reach out.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply10 Mar 2025, 09:49
Official
Dear Hosia Makgakga
Thank you for bringing this matter to our attention. We understand the frustration caused by the delay, and we’ve escalated your request to ensure it receives the prompt attention it requires. Our contractor will be reaching out to you very soon to arrange an appointment and resolve this issue as quickly as possible.
We truly value your business and appreciate your patience while we work to address this. If you have any further concerns, please don’t hesitate to reach out.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand the frustration caused by the delay, and we’ve escalated your request to ensure it receives the prompt attention it requires. Our contractor will be reaching out to you very soon to arrange an appointment and resolve this issue as quickly as possible.
We truly value your business and appreciate your patience while we work to address this. If you have any further concerns, please don’t hesitate to reach out.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Best regards,