Not the home of superfast!

In the begin when I joind Metrofibre directly, they lived upto their MOTO superfast internet!

Now however it is the exact opposite! Logged a call on the 14th of May 2026 no connection to service after have a new account created and paying the reconnection and adhoc fees. Made the first call on the same day to their support line 15mins after make the call and speaking to the so called AI assistant which claims I am with a different ISP, I finally got to speak to a person who told I need to hold on for a moment as she needs to reboot her laptop and promptly drops the call with no call back! The mornings of the 15th and 16th of May I phone again and yet after another long waiting time speka to a person: they will reset my line for me. Oh and guess what still no internet. Monday 18th of May 2026 the evening after multiple attempts to get through to an agent during the I evently speak to a person that will escalate it to the wifi department and they will send a Technician out on the 19th of May. No technician made contact at all!

22nd of May 2026 arrive to find that internet is still and the ticket was closed as resolved! Phoned the support line and had the ticket reopened and resent to wifi department mark as urgent resolution requested and awaiting their call back.

This whole situation is making me wonder why I ever decided to rejoin Metrofibre!