mL
mother L
1 reviews | Active since May 2016
15 Apr 2025, 14:31
Not taking our safety serious.
There have been a hanging cable infront of my gate,it's a Harzard.Your contractors have been coming here and checking but not fixing.Its been 4 months now.
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Replies (1)
MetroFibre Networx's replyOfficial
15 Apr 2025, 15:07Dear Mother,
Thank you for bringing this matter to our attention.
Following our investigation, we have been unable to locate any existing fault tickets using the details currently available, and our attempt to reach you telephonically was unfortunately unsuccessful.
To assist you further and ensure this is resolved promptly, we kindly ask that you email a clear photo of the cable in question along with your full physical address to ***. This will enable us to escalate the matter appropriately and arrange for the necessary corrective action.
We look forward to resolving this concern for you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Following our investigation, we have been unable to locate any existing fault tickets using the details currently available, and our attempt to reach you telephonically was unfortunately unsuccessful.
To assist you further and ensure this is resolved promptly, we kindly ask that you email a clear photo of the cable in question along with your full physical address to ***. This will enable us to escalate the matter appropriately and arrange for the necessary corrective action.
We look forward to resolving this concern for you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Apr 2025, 15:07
Official
Dear Mother,
Thank you for bringing this matter to our attention.
Following our investigation, we have been unable to locate any existing fault tickets using the details currently available, and our attempt to reach you telephonically was unfortunately unsuccessful.
To assist you further and ensure this is resolved promptly, we kindly ask that you email a clear photo of the cable in question along with your full physical address to ***. This will enable us to escalate the matter appropriately and arrange for the necessary corrective action.
We look forward to resolving this concern for you.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Following our investigation, we have been unable to locate any existing fault tickets using the details currently available, and our attempt to reach you telephonically was unfortunately unsuccessful.
To assist you further and ensure this is resolved promptly, we kindly ask that you email a clear photo of the cable in question along with your full physical address to ***. This will enable us to escalate the matter appropriately and arrange for the necessary corrective action.
We look forward to resolving this concern for you.
Best regards,
Marilize
MetroFibre Complaints & Escalations