(Not So) Superior Service

My fibre connection suddenly stopped working yesterday so I logged a technical assistance ticket online from my phone with a detailed description of what is happening with each of the lights on the router and what troubleshooting I have done.

I called at 11:00 this morning and spoke to Johannes who promised to call me back. I did a follow up call at 16:00 and spoke to Refilwe who also promised to call me back. It is now 17:30 and I am still waiting for ANYONE to call me regarding my ticket. Or a technician to make an appointment to come and assess or fix the issue.

I work from home and I am depending on my fibre connection. I now have to go to the office tomorrow because I don't have connection at home and cellular data is too expensive to use!

On other occasions, technicians have called me within minutes of logging a ticket to make an appointment.

I just love your empty call back promises! And thank you for making my life so much easier!