HK
Hope K
1 reviews | Active since Sept 2025
02 Sept 2025, 08:22
Not satisfied
Connection to internet tends to be weak on some days,it’s not consistent. On the phone it signs in and out even after rebooting.will not recommend
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
02 Sept 2025, 08:28Dear Hope,
Thank you for reaching out to share your experience and for giving us the opportunity to improve your journey with MetroFibre. Your feedback is valuable, as it helps us identify areas where we can strengthen our service.
We have noted your concerns regarding the inconsistency of your connection and the interruptions you are experiencing, even after rebooting your device. Please be assured that our team is working to address these issues and ensure your service performs more reliably.
We will be in touch with you shortly with further updates as we continue to investigate and resolve the matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for giving us the opportunity to improve your journey with MetroFibre. Your feedback is valuable, as it helps us identify areas where we can strengthen our service.
We have noted your concerns regarding the inconsistency of your connection and the interruptions you are experiencing, even after rebooting your device. Please be assured that our team is working to address these issues and ensure your service performs more reliably.
We will be in touch with you shortly with further updates as we continue to investigate and resolve the matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Sept 2025, 08:28
Official
Dear Hope,
Thank you for reaching out to share your experience and for giving us the opportunity to improve your journey with MetroFibre. Your feedback is valuable, as it helps us identify areas where we can strengthen our service.
We have noted your concerns regarding the inconsistency of your connection and the interruptions you are experiencing, even after rebooting your device. Please be assured that our team is working to address these issues and ensure your service performs more reliably.
We will be in touch with you shortly with further updates as we continue to investigate and resolve the matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to share your experience and for giving us the opportunity to improve your journey with MetroFibre. Your feedback is valuable, as it helps us identify areas where we can strengthen our service.
We have noted your concerns regarding the inconsistency of your connection and the interruptions you are experiencing, even after rebooting your device. Please be assured that our team is working to address these issues and ensure your service performs more reliably.
We will be in touch with you shortly with further updates as we continue to investigate and resolve the matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations