1 reviews | Active since May 2012
not make sure
Since the 12th of March 2026 my services were disconnected afterpaying you R489 after signing with you in the middle February. you sent an Invoice showing I owe you R314 thats my services were disconnected from the 12th March 2026, we dont internet i using Telkom prepaid router and costs R150 for 10gigs daily so that my family can have access to internet especially my kids who do their school research and other important things in life..I am always buying telkom gigs i have spent overR2000 since 12 March todate. I have paid the R314 yesterday and I i was promised that my services would be available within 10 minutes at 1150am via email after sending proof of payment. At 1350 was services were not connected and the email stopped working till now the email is not working it means I must wait for tomorrow monday 23 march to solve my connection and its going to take a lot time connecting me cause the Robot is not trained with the correct Machine Learning tools like Unsupervised Learning (clustering, anomaly detection), Deep Learning (neural networks). Its almost month end and you are going to send me another invoice of R489 to be paid for services not rendered.
Thank you for your review and for sharing your experience. We have noted your rating; however, the concerns raised in your message indicate that you are experiencing ongoing service and billing issues.
We acknowledge the inconvenience caused by the disconnection, delays in reconnection, and the additional costs you have incurred. This is not the experience we aim to provide.
To assist you further and resolve this matter as a priority, kindly confirm if you are still experiencing issues with your service. We would also appreciate any additional details so we can investigate the billing and reconnection delays with the relevant teams.
Once confirmed, we will ensure this matter is escalated for urgent attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your review and for sharing your experience. We have noted your rating; however, the concerns raised in your message indicate that you are experiencing ongoing service and billing issues.
We acknowledge the inconvenience caused by the disconnection, delays in reconnection, and the additional costs you have incurred. This is not the experience we aim to provide.
To assist you further and resolve this matter as a priority, kindly confirm if you are still experiencing issues with your service. We would also appreciate any additional details so we can investigate the billing and reconnection delays with the relevant teams.
Once confirmed, we will ensure this matter is escalated for urgent attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations