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TN
Terrance N

1 reviews | Active since Nov 2010

01 Dec 2022, 10:35

Not internet

Good day, can someone tell me how long does it take to activate internet, they installed a router in my flat and told me to weight for service light on the router to turn on but its been 4 days, still waiting for the light. Wife and kids are not happy with me at the moment i terminated wifi from rain, counting on you metro save my soul please

0
Replies (12)
MetroFibre Networx
MetroFibre Networx's reply01 Dec 2022, 11:24
Official
Dear Terrance 

Please kindly note that we did try and reach you on your contact number provided but unfortunately you were not available. 

You will receive an email shortly.

Kind Regards

MetroFibre
Shannen




TN
Terrance N's update01 Dec 2022, 11:30
Reviewer Update
Thanks for trying to reach out, my phone is on i don't know how you could not get through to me. I am looking forward to the mail


Regards
Terrance
MetroFibre Networx
MetroFibre Networx's reply01 Dec 2022, 11:52
Official
Dear Terrance

Thank for your response with the alternative contact number.

I appreciate you taking the time to answer my call.

I will call you soonest with feedback.

Kind Regards

MetroFibre
Shannen
TN
Terrance N's update02 Dec 2022, 09:46
Reviewer Update
Good day
Got a router replaced today but still same problem exist no internet,:(

Can you please help.
TN
Terrance N's update02 Dec 2022, 11:24
Reviewer Update
Is there any hope for me here?
MetroFibre Networx
MetroFibre Networx's reply02 Dec 2022, 11:37
Official
Dear Terrance

I will call you soonest with feedback.

Kind Regards

MetroFibre
Shannen

TN
Terrance N's update02 Dec 2022, 12:47
Reviewer Update
Thank you Shannen i will be waiting for the call, you are my only hope.

Regards
Terrance
MetroFibre Networx
MetroFibre Networx's reply02 Dec 2022, 13:01
Official
You are welcome Terrance

Kind Regards

MetroFibre
Shannen
TN
Terrance N's update02 Dec 2022, 14:54
Reviewer Update
Hallo Shannen
Please note am still waiting for your call, the wait is frustrating. At least explain to me what is holding the activation, i am really losing my patience.

Thanks for your help once again

Terrance

MetroFibre Networx
MetroFibre Networx's reply02 Dec 2022, 15:34
Official
Dear Terrance

I will call you soonest with feedback.

Kind Regards

MetroFibre
Shannen
TN
Terrance N's update02 Dec 2022, 16:01
Reviewer Update
I wish i know when is soonest because i have been waiting the whole day for the soonest feedback as you promised earlier.
MetroFibre Networx
MetroFibre Networx's reply02 Dec 2022, 17:07
Official
Dear Terrance

I send my sincere apology for only getting back to you now.

I would just like to inform you that the Metro Connect department is busy with your activation.

The Metro Connect department has confirmed with myself that once the device has been activated you will receive an email with regards to the set up and how everything works.

Thank you

Kind Regards

MetroFibre
Shannen