LM
Lerato M

1 reviews | Active since Mar 2021

07 Mar 2022, 11:28

NOT HAVING A COVERAGE IN A CERTAIN AREA SHOULDNT BE THE CUSTOMERS PROBLEM!!! CUSTOMERS END UP PAYING CANCELATION PENALTIES AS IF THEY HAD ANY CONTROL OVER YALL LACK OF COVERAGE

When I took out the contract I explained that I might be moving from where I was then staying, then the sales person did "their job" and lured me in to taking the contract regardless. It has been good, never had any issues with the network in Auckland park since July 2021, but then as I alluded in 2022 Jan, I had to move to a new place, and I communicated with the company and they "checked" if there's coverage and found that there isnt, so I had to cancel the contract, not that I wanted to but because they DO NOT HAVE A COVERAGE IN MY NEW PLACE- WHICH IS NOT MY PROBLEM and they charged me close to R3000 for the "CANCELATION"! HOW IS IT MY PROBLEM THAT YOU DONT HAVE A COVERAGE IN A NEW AREA?????

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Replies (3)
MetroFibre Networx
MetroFibre Networx's reply07 Mar 2022, 11:38
Official
Good day Lerato,

We understand your frustration and disappointment.

Kindly be informed that we are investigating your query.

Please note that one of our agents will be in contact with you shortly.

Kind regards
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply07 Mar 2022, 12:23
Official
Good day Lerato,

Tank you for taking may call.

Please note that the issue has been moved to our Metro Go department to assist accordingly.

Please note once we have more feedback we will revert.

Kind regards
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply07 Mar 2022, 14:30
Official
Good day Lerato.

Our terms of service is limited to where there is fibre coverage and availability

Please note that our Metro Go team will be in contact with you regarding the fee that was charged.

Kind regards
MetroFibre