Not HAPPY AT ALL!!!!

Not happy at all!!

Contacted MetroFibre December 2019 (Received excellent service from one of the consultants). Returned signed documents January 2020. TP was installed during this time (The company used was professional and the work was excellent) After contacting the consultant in April 2020 (Understanding 100% that Lock-down had a huge effect on work and effectiveness), was told we will go live en of June 2020. 3 August 2020 I contacted them again only to be told we are under Q&A. 25 August 2020 I contacted them again and was told my area went live a week earlier and will be contacted for installation of my router. 2 September 2020 I contacted the call center to ask when my router will be installed. The next day a company installed my router (Once again the company used my metrofribe was excellent and professional), after installing the router they told me that the line is live but no internet and should contact my service provider, namely metrofibre. I phoned metrofibre and asked what the problem could be, THEY THEN TOLD ME THAT MY ORDER HAS NOT BEEN PROCESSED BY ACCOUNTS AND HAVE NOT YET BEEN SENT TO ACTIVATION DEPARTMENT. Does this take 8 months to do this???

8 months later and still no internet!!!

Not happy!!!