1 reviews | Active since Apr 2026
Not happy
Internet is amzaing, but the service? What service, there is no service when it comes to address change
I recently moved on 01.05.26.
On the 28.04.26 I notified metrofibre that I'm moving to a new address. They mailed me COA paperwork. I filled it out and sent it back. I was told, I must notify metrofibre when I moved in. On the 01.05.26 I notified them and said that im moved in and ask to downgrade from my 250mb to 100mb.
On the 07.05.26 They phoned me to schedule installation the next day. I agreed and had to take a half day at work. Metrofibre was here to install, was told they cant install as it is further than 20m. So they will send me a quote that I have to confirm of a amount to pay before they can proceed on to install. Wich I agreed on and asked that they please send the quote asap as I need internet.
So on the 11.05.26 and the 12.05.26 I mailed asking for the quote. Nobody responded, asking for feedback. No response.
On the 13.05.26 (morning) I phoned customer care, said to the lady I want to launch a complaint. Explained that almost for half of the month Im without internet i need it. Was put through to finance. Explained to the lady I want to launch a complaint. Explained to her. At this stage I was not very happy. I said im in the mood to cancel my subscription and fins another service provider. Her reply was it is up to me. She put me trough to support. The lady there was more helpfull. She said she would investigate. 13.05.26 (afternoon just after 15:00) got mails where im cc into, where they only then did the COA. 14.05 26 a lady phones me the scedule installation for 15.05.26. I agreed and had to take a half day from work again.
But still no quote.
15.05.26 they arrived to install. When they got here they said they just double checking with head office. About 20 min later they said that they cant install because of the quote. I told the installer i have been asking for that. They left. I was furious, still handled them with respect as it is not their fault.
Today is the 16th. Still no quote. And they still want to install the 250mb.
Does metrofiber even give a **** about us? We are the reason for your monthly saleries.
I would not recomend this service provider to anyone.
Thank you for bringing this matter to our attention and for sharing your experience in such detail.
We understand your frustration regarding the delays, lack of communication, repeated installation scheduling, and the inconvenience caused by taking time off work on multiple occasions without resolution. This is not the level of service we aim to provide.
Your feedback has been noted, especially regarding the outstanding quotation, the downgrade request, and the handling of your complaint. We acknowledge the impact this has had on you, particularly being without internet connectivity since your move.
The matter will be escalated for urgent review to ensure clarity is provided on the quotation, installation requirements, and package adjustment as soon as possible.
We appreciate your patience and the respectful manner in which you dealt with our installation teams despite the circumstances.
Kind regards
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention and for sharing your experience in such detail.
We understand your frustration regarding the delays, lack of communication, repeated installation scheduling, and the inconvenience caused by taking time off work on multiple occasions without resolution. This is not the level of service we aim to provide.
Your feedback has been noted, especially regarding the outstanding quotation, the downgrade request, and the handling of your complaint. We acknowledge the impact this has had on you, particularly being without internet connectivity since your move.
The matter will be escalated for urgent review to ensure clarity is provided on the quotation, installation requirements, and package adjustment as soon as possible.
We appreciate your patience and the respectful manner in which you dealt with our installation teams despite the circumstances.
Kind regards
Sibonisile
MetroFibre Complaints & Escalations