Not getting any service from MetroFiber
I app**** for fiber thru Webafrica and the excuse Metrofibre is giving them for the delay is that there is a current application in which needs to be cancelled first, the previous owner never had any request in so that means no fiber for me!!! Shocking how we are in 2021 and we cant find solutions to issues, clearly got too much business hence the 2 star rating here, not 1 positive comment.
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Replies (3)
MetroFibre Networx's replyOfficial
01 Dec 2021, 17:34Good Day Jackie
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
kind regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
kind regards
Metrofibre
MetroFibre Networx's reply01 Dec 2021, 17:34
Official
Good Day Jackie
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
kind regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
kind regards
Metrofibre
's updateReviewer Update
01 Dec 2021, 17:36This is just an automated response
's update01 Dec 2021, 17:36
Reviewer Update
This is just an automated response
MetroFibre Networx's replyOfficial
01 Dec 2021, 17:40On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Please note that we have escalated this matter to management and we are doing our best to get this resolved and your line up and running as soon as possible.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Please note that we have escalated this matter to management and we are doing our best to get this resolved and your line up and running as soon as possible.
MetroFibre Networx's reply01 Dec 2021, 17:40
Official
On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Please note that we have escalated this matter to management and we are doing our best to get this resolved and your line up and running as soon as possible.
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Please note that we have escalated this matter to management and we are doing our best to get this resolved and your line up and running as soon as possible.