TP
Thandi P
1 reviews | Active since Apr 2024
08 Apr 2024, 19:46
Not getting a straight answer
We have been trying to migrate our internet from our old place to our new place, which is a new development and we keep getting told that either the infrastructure is not there (there is a box in the flat) or that not enough people have signed up for it. I work from home and I need fibre internet to work. This is making things very difficult to work since I now have to use LTE just to work which is not convenient since all of my work is online
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
09 Apr 2024, 10:31Dear Thandi
Thank you for bringing this matter to our attention. We understand the importance of having reliable internet access, especially for remote work, and we apologize for the inconvenience you've experienced during your change of address request.
We have sent you an email to further assist with investigating the difficulties you've faced with migrating your internet service to your new address. Please check your inbox, including your spam or junk folder, for our message.
Once we receive the necessary information from you, we will do everything in our power to resolve this issue and ensure you have the fiber internet service you need for your work.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention. We understand the importance of having reliable internet access, especially for remote work, and we apologize for the inconvenience you've experienced during your change of address request.
We have sent you an email to further assist with investigating the difficulties you've faced with migrating your internet service to your new address. Please check your inbox, including your spam or junk folder, for our message.
Once we receive the necessary information from you, we will do everything in our power to resolve this issue and ensure you have the fiber internet service you need for your work.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply09 Apr 2024, 10:31
Official
Dear Thandi
Thank you for bringing this matter to our attention. We understand the importance of having reliable internet access, especially for remote work, and we apologize for the inconvenience you've experienced during your change of address request.
We have sent you an email to further assist with investigating the difficulties you've faced with migrating your internet service to your new address. Please check your inbox, including your spam or junk folder, for our message.
Once we receive the necessary information from you, we will do everything in our power to resolve this issue and ensure you have the fiber internet service you need for your work.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention. We understand the importance of having reliable internet access, especially for remote work, and we apologize for the inconvenience you've experienced during your change of address request.
We have sent you an email to further assist with investigating the difficulties you've faced with migrating your internet service to your new address. Please check your inbox, including your spam or junk folder, for our message.
Once we receive the necessary information from you, we will do everything in our power to resolve this issue and ensure you have the fiber internet service you need for your work.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's replyOfficial
09 Apr 2024, 10:31Dear Thandi
Thank you for bringing this matter to our attention. We understand the importance of having reliable internet access, especially for remote work, and we apologize for the inconvenience you've experienced during your change of address request.
We have sent you an email to further assist with investigating the difficulties you've faced with migrating your internet service to your new address. Please check your inbox, including your spam or junk folder, for our message.
Once we receive the necessary information from you, we will do everything in our power to resolve this issue and ensure you have the fiber internet service you need for your work.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention. We understand the importance of having reliable internet access, especially for remote work, and we apologize for the inconvenience you've experienced during your change of address request.
We have sent you an email to further assist with investigating the difficulties you've faced with migrating your internet service to your new address. Please check your inbox, including your spam or junk folder, for our message.
Once we receive the necessary information from you, we will do everything in our power to resolve this issue and ensure you have the fiber internet service you need for your work.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply09 Apr 2024, 10:31
Official
Dear Thandi
Thank you for bringing this matter to our attention. We understand the importance of having reliable internet access, especially for remote work, and we apologize for the inconvenience you've experienced during your change of address request.
We have sent you an email to further assist with investigating the difficulties you've faced with migrating your internet service to your new address. Please check your inbox, including your spam or junk folder, for our message.
Once we receive the necessary information from you, we will do everything in our power to resolve this issue and ensure you have the fiber internet service you need for your work.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
Thank you for bringing this matter to our attention. We understand the importance of having reliable internet access, especially for remote work, and we apologize for the inconvenience you've experienced during your change of address request.
We have sent you an email to further assist with investigating the difficulties you've faced with migrating your internet service to your new address. Please check your inbox, including your spam or junk folder, for our message.
Once we receive the necessary information from you, we will do everything in our power to resolve this issue and ensure you have the fiber internet service you need for your work.
Thank you for your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints