IC
Ivor C
1 reviews | Active since Jul 2016
02 Mar 2026, 19:28
Not as great as you would think
They refuse to attend to technical issues when it comes to the routers they just remotely check and do everything except whats really the problem i wil definitely be moving to another isp after many years of being a loyal client.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
02 Mar 2026, 19:40Dear Ivor Cremore
Thank you for sharing your experience with us. We understand how disappointing it must be to feel that your technical concerns have not been properly addressed, especially after being a loyal client for many years. That is certainly not the level of service we aim to provide.
Your feedback regarding the handling of router-related issues is concerning, and we will be reviewing this matter with our technical team immediately. Remote troubleshooting should never replace resolving the actual root cause of a problem. If required, we will arrange for further in-depth diagnostics to ensure the issue is properly investigated and resolved.
Your loyalty over the years is truly valued, and we would appreciate the opportunity to restore your confidence in our service before you make any final decisions. A senior representative can contact you directly to prioritize and manage this matter personally.
Kind regards,Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us. We understand how disappointing it must be to feel that your technical concerns have not been properly addressed, especially after being a loyal client for many years. That is certainly not the level of service we aim to provide.
Your feedback regarding the handling of router-related issues is concerning, and we will be reviewing this matter with our technical team immediately. Remote troubleshooting should never replace resolving the actual root cause of a problem. If required, we will arrange for further in-depth diagnostics to ensure the issue is properly investigated and resolved.
Your loyalty over the years is truly valued, and we would appreciate the opportunity to restore your confidence in our service before you make any final decisions. A senior representative can contact you directly to prioritize and manage this matter personally.
Kind regards,Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Mar 2026, 19:40
Official
Dear Ivor Cremore
Thank you for sharing your experience with us. We understand how disappointing it must be to feel that your technical concerns have not been properly addressed, especially after being a loyal client for many years. That is certainly not the level of service we aim to provide.
Your feedback regarding the handling of router-related issues is concerning, and we will be reviewing this matter with our technical team immediately. Remote troubleshooting should never replace resolving the actual root cause of a problem. If required, we will arrange for further in-depth diagnostics to ensure the issue is properly investigated and resolved.
Your loyalty over the years is truly valued, and we would appreciate the opportunity to restore your confidence in our service before you make any final decisions. A senior representative can contact you directly to prioritize and manage this matter personally.
Kind regards,Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience with us. We understand how disappointing it must be to feel that your technical concerns have not been properly addressed, especially after being a loyal client for many years. That is certainly not the level of service we aim to provide.
Your feedback regarding the handling of router-related issues is concerning, and we will be reviewing this matter with our technical team immediately. Remote troubleshooting should never replace resolving the actual root cause of a problem. If required, we will arrange for further in-depth diagnostics to ensure the issue is properly investigated and resolved.
Your loyalty over the years is truly valued, and we would appreciate the opportunity to restore your confidence in our service before you make any final decisions. A senior representative can contact you directly to prioritize and manage this matter personally.
Kind regards,Sibonisile
MetroFibre Complaints & Escalations
IC
Ivor C's updateReviewer Update
03 Mar 2026, 07:31Thank you this is my last ticket i received - Ticket *** . I have supp**** them also with a confirmation that the 2.4Ghz wifi antenna signal show -96db when standing next to the router, resulting in the issue of the 2.4g wifi signal does not work and cant be used. I have tried from last year to get a new router with no option to do so even though the router is from RBS isp days, the accounts you took over and we still use the old router we received from RBS.
IC
Ivor C's update03 Mar 2026, 07:31
Reviewer Update
Thank you this is my last ticket i received - Ticket *** . I have supp**** them also with a confirmation that the 2.4Ghz wifi antenna signal show -96db when standing next to the router, resulting in the issue of the 2.4g wifi signal does not work and cant be used. I have tried from last year to get a new router with no option to do so even though the router is from RBS isp days, the accounts you took over and we still use the old router we received from RBS.
MetroFibre Networx's replyOfficial
03 Mar 2026, 08:55Dear Ivor
Thank you for your feedback and for providing the additional technical details, including the signal reading of -96dB on the 2.4GHz band. We understand how frustrating this must be, especially after trying to resolve the matter since last year.
We have noted your reference to Ticket *** as well as your concern regarding the router still being from the RBS ISP period. Based on the information provided, the signal strength you are experiencing does indicate a potential hardware issue with the 2.4GHz antenna.
Please note that your complaint has now been officially assigned to a dedicated technician, who will follow up with you directly to investigate and resolve the issue. Your matter will also be escalated for further technical assessment to determine whether a router replacement is required.
We appreciate the documentation you have supp****, as this assists us greatly in investigating the issue thoroughly, and we will ensure you receive feedback as soon as the assessment is completed.
Kind regards
Phindile Msokwini
MetroFibre Complaints & Escalations Team leader
Thank you for your feedback and for providing the additional technical details, including the signal reading of -96dB on the 2.4GHz band. We understand how frustrating this must be, especially after trying to resolve the matter since last year.
We have noted your reference to Ticket *** as well as your concern regarding the router still being from the RBS ISP period. Based on the information provided, the signal strength you are experiencing does indicate a potential hardware issue with the 2.4GHz antenna.
Please note that your complaint has now been officially assigned to a dedicated technician, who will follow up with you directly to investigate and resolve the issue. Your matter will also be escalated for further technical assessment to determine whether a router replacement is required.
We appreciate the documentation you have supp****, as this assists us greatly in investigating the issue thoroughly, and we will ensure you receive feedback as soon as the assessment is completed.
Kind regards
Phindile Msokwini
MetroFibre Complaints & Escalations Team leader
MetroFibre Networx's reply03 Mar 2026, 08:55
Official
Dear Ivor
Thank you for your feedback and for providing the additional technical details, including the signal reading of -96dB on the 2.4GHz band. We understand how frustrating this must be, especially after trying to resolve the matter since last year.
We have noted your reference to Ticket *** as well as your concern regarding the router still being from the RBS ISP period. Based on the information provided, the signal strength you are experiencing does indicate a potential hardware issue with the 2.4GHz antenna.
Please note that your complaint has now been officially assigned to a dedicated technician, who will follow up with you directly to investigate and resolve the issue. Your matter will also be escalated for further technical assessment to determine whether a router replacement is required.
We appreciate the documentation you have supp****, as this assists us greatly in investigating the issue thoroughly, and we will ensure you receive feedback as soon as the assessment is completed.
Kind regards
Phindile Msokwini
MetroFibre Complaints & Escalations Team leader
Thank you for your feedback and for providing the additional technical details, including the signal reading of -96dB on the 2.4GHz band. We understand how frustrating this must be, especially after trying to resolve the matter since last year.
We have noted your reference to Ticket *** as well as your concern regarding the router still being from the RBS ISP period. Based on the information provided, the signal strength you are experiencing does indicate a potential hardware issue with the 2.4GHz antenna.
Please note that your complaint has now been officially assigned to a dedicated technician, who will follow up with you directly to investigate and resolve the issue. Your matter will also be escalated for further technical assessment to determine whether a router replacement is required.
We appreciate the documentation you have supp****, as this assists us greatly in investigating the issue thoroughly, and we will ensure you receive feedback as soon as the assessment is completed.
Kind regards
Phindile Msokwini
MetroFibre Complaints & Escalations Team leader
IC
Ivor C's updateReviewer Update
03 Mar 2026, 17:50A update 03/03/2026 the technician was here. Experienced the same problem on his device and still no fix for the problem. Awaiting on Metro fibre for feedback thanks to the technician that atleast saw and experienced the same problem we have.
IC
Ivor C's update03 Mar 2026, 17:50
Reviewer Update
A update 03/03/2026 the technician was here. Experienced the same problem on his device and still no fix for the problem. Awaiting on Metro fibre for feedback thanks to the technician that atleast saw and experienced the same problem we have.
IC
Ivor C's updateReviewer Update
05 Mar 2026, 10:10Update 05.03.2026 - No update, 2.4g wifi radio signal next to the router still at -96dBm, the technician was here 03.03.2026 and saw the problem and still Metro dont do anything. the bad part is i always pay months ahead on my account, i am not glad im a good client anymore. I will post updates untill its fixed, even if it takes years.
IC
Ivor C's update05 Mar 2026, 10:10
Reviewer Update
Update 05.03.2026 - No update, 2.4g wifi radio signal next to the router still at -96dBm, the technician was here 03.03.2026 and saw the problem and still Metro dont do anything. the bad part is i always pay months ahead on my account, i am not glad im a good client anymore. I will post updates untill its fixed, even if it takes years.
IC
Ivor C's updateReviewer Update
06 Mar 2026, 12:08Update 06/03/2026 - i received a notice that our router will be swapped out with another router and i am grateful for that and it took some convincing but we got there. Thanks.
IC
Ivor C's update06 Mar 2026, 12:08
Reviewer Update
Update 06/03/2026 - i received a notice that our router will be swapped out with another router and i am grateful for that and it took some convincing but we got there. Thanks.