AC
Alex C
1 reviews | Active since Jun 2023
19 Jun 2023, 09:31
Not acceptable
We have been down for a week today - there is no willingness to support whatsoever. My ISP has not received an update from them all weekend because of the long weekend.. I work from home as well I have had to resort to finding elsewhere to work. If you have a choice - choose the other provider.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
19 Jun 2023, 15:38Dear Alex
We sincerely apologize for the inconvenience you've suffered.
Our physical fibre infrastructure is currently damaged, which has an impact on your services.
Our maintenance crew is working on regaining connectivity as soon as possible.
I'll be in touch by email to help with any subsequent updates.
Kin Regards
Marilize
We sincerely apologize for the inconvenience you've suffered.
Our physical fibre infrastructure is currently damaged, which has an impact on your services.
Our maintenance crew is working on regaining connectivity as soon as possible.
I'll be in touch by email to help with any subsequent updates.
Kin Regards
Marilize
MetroFibre Networx's reply19 Jun 2023, 15:38
Official
Dear Alex
We sincerely apologize for the inconvenience you've suffered.
Our physical fibre infrastructure is currently damaged, which has an impact on your services.
Our maintenance crew is working on regaining connectivity as soon as possible.
I'll be in touch by email to help with any subsequent updates.
Kin Regards
Marilize
We sincerely apologize for the inconvenience you've suffered.
Our physical fibre infrastructure is currently damaged, which has an impact on your services.
Our maintenance crew is working on regaining connectivity as soon as possible.
I'll be in touch by email to help with any subsequent updates.
Kin Regards
Marilize
AC
Alex C's updateReviewer Update
19 Jun 2023, 15:59Hi Marilize, we have been told multiple times by our ISP as well as Metrofibre that the repairs are not being done because the maintenance crew was threatened. The replies are not consistent as some staff members tell us it is being worked on, and others say we are waiting. We need an ETA - a lot of us work from home and my job is currently threatened unless I travel to someone else's house to work.
AC
Alex C's update19 Jun 2023, 15:59
Reviewer Update
Hi Marilize, we have been told multiple times by our ISP as well as Metrofibre that the repairs are not being done because the maintenance crew was threatened. The replies are not consistent as some staff members tell us it is being worked on, and others say we are waiting. We need an ETA - a lot of us work from home and my job is currently threatened unless I travel to someone else's house to work.