PN
Pilot N
1 reviews | Active since Nov 2012
17 Nov 2025, 13:52
Nonsensical behaviour
I am a debit order customer with Metro Fibre. They say they are using a new system which apparently missed my debit order, they asked on Sunday the 16th of November 2025 if they could take the Debit order today Monday the 17th, after i rep**** yes, they disconnected my internet and told me i must pay and send them proof of payment. Nonsense.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
17 Nov 2025, 13:56Dear Pilot Ngake
Thank you for bringing this to our attention. We are looking into the issue regarding your debit order and the resulting service disruption. A member of our team will be calling you shortly to discuss the matter and ensure the necessary steps are taken to restore your service.
We appreciate your patience while we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We are looking into the issue regarding your debit order and the resulting service disruption. A member of our team will be calling you shortly to discuss the matter and ensure the necessary steps are taken to restore your service.
We appreciate your patience while we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Nov 2025, 13:56
Official
Dear Pilot Ngake
Thank you for bringing this to our attention. We are looking into the issue regarding your debit order and the resulting service disruption. A member of our team will be calling you shortly to discuss the matter and ensure the necessary steps are taken to restore your service.
We appreciate your patience while we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We are looking into the issue regarding your debit order and the resulting service disruption. A member of our team will be calling you shortly to discuss the matter and ensure the necessary steps are taken to restore your service.
We appreciate your patience while we work to resolve this.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
PN
Pilot N's updateReviewer Update
17 Nov 2025, 13:57This is what was said previously on email and no one has called me, you are agaim repeating the same thing while i dont have internet.
PN
Pilot N's update17 Nov 2025, 13:57
Reviewer Update
This is what was said previously on email and no one has called me, you are agaim repeating the same thing while i dont have internet.
MetroFibre Networx's replyOfficial
18 Nov 2025, 22:07Dear Pilot,
Thank you for your response. We can confirm that your service has since been restored. We also attempted to contact you yesterday but were unfortunately unable to reach you.
Should you experience any further issues, please let us know, and we will gladly assist.
Thank you for your response. We can confirm that your service has since been restored. We also attempted to contact you yesterday but were unfortunately unable to reach you.
Should you experience any further issues, please let us know, and we will gladly assist.
MetroFibre Networx's reply18 Nov 2025, 22:07
Official
Dear Pilot,
Thank you for your response. We can confirm that your service has since been restored. We also attempted to contact you yesterday but were unfortunately unable to reach you.
Should you experience any further issues, please let us know, and we will gladly assist.
Thank you for your response. We can confirm that your service has since been restored. We also attempted to contact you yesterday but were unfortunately unable to reach you.
Should you experience any further issues, please let us know, and we will gladly assist.