Nn
Natasha. natasha.mangwane
1 reviews | Active since Jun 2023
24 Nov 2024, 12:43
Nonsense service
They do not deserve even a 1 star rating. I have been waiting for more than 4 days, to get feedback regarding my connection. I am very disappointed with their customer service. I depend on the wifi for my work as well as personal.
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Replies (1)
MetroFibre Networx's replyOfficial
25 Nov 2024, 08:10Dear Natasha
Thank you for bringing your concerns to our attention. Please accept our sincerest apologies for the inconvenience and frustration caused by your fibre service being down. We deeply regret the impact this issue has had on your work and personal activities, and we understand how vital a reliable connection is for you.
We have escalated this matter to our Maintenance Management Team under your existing fault ticket (497018) to ensure that your service is restored as a matter of priority.
Your concerns are important to us, and we are committed to resolving this issue as quickly as possible. We will provide you with updates as soon as further feedback is received. Should you have any additional questions or concerns, please do not hesitate to reach out to us directly by responding to ticket 497018 via email.
Thank you for your patience and understanding as we work to address your complaint.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. Please accept our sincerest apologies for the inconvenience and frustration caused by your fibre service being down. We deeply regret the impact this issue has had on your work and personal activities, and we understand how vital a reliable connection is for you.
We have escalated this matter to our Maintenance Management Team under your existing fault ticket (497018) to ensure that your service is restored as a matter of priority.
Your concerns are important to us, and we are committed to resolving this issue as quickly as possible. We will provide you with updates as soon as further feedback is received. Should you have any additional questions or concerns, please do not hesitate to reach out to us directly by responding to ticket 497018 via email.
Thank you for your patience and understanding as we work to address your complaint.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Nov 2024, 08:10
Official
Dear Natasha
Thank you for bringing your concerns to our attention. Please accept our sincerest apologies for the inconvenience and frustration caused by your fibre service being down. We deeply regret the impact this issue has had on your work and personal activities, and we understand how vital a reliable connection is for you.
We have escalated this matter to our Maintenance Management Team under your existing fault ticket (497018) to ensure that your service is restored as a matter of priority.
Your concerns are important to us, and we are committed to resolving this issue as quickly as possible. We will provide you with updates as soon as further feedback is received. Should you have any additional questions or concerns, please do not hesitate to reach out to us directly by responding to ticket 497018 via email.
Thank you for your patience and understanding as we work to address your complaint.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. Please accept our sincerest apologies for the inconvenience and frustration caused by your fibre service being down. We deeply regret the impact this issue has had on your work and personal activities, and we understand how vital a reliable connection is for you.
We have escalated this matter to our Maintenance Management Team under your existing fault ticket (497018) to ensure that your service is restored as a matter of priority.
Your concerns are important to us, and we are committed to resolving this issue as quickly as possible. We will provide you with updates as soon as further feedback is received. Should you have any additional questions or concerns, please do not hesitate to reach out to us directly by responding to ticket 497018 via email.
Thank you for your patience and understanding as we work to address your complaint.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations