NM
Neliswa M
1 reviews | Active since Mar 2021
02 Dec 2023, 17:49
Nonsense Metrofibre
Metrofibre is the worst, I have had no internet since Wednesday. This isn't the 1st time this happens, the consultants and technicians aren't even helpful 😡
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Replies (1)
MetroFibre Networx's replyOfficial
04 Dec 2023, 11:21Dear Neliswa
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
MetroFibre Networx's reply04 Dec 2023, 11:21
Official
Dear Neliswa
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize
I sincerely apologize for the challenges you've faced, and I appreciate you bringing this matter to our attention.
Upon reviewing the information provided, we are unable to locate an active service with the details available. To expedite the resolution process, we kindly request your assistance in providing us with your accountholder details, including the account number, so we can promptly investigate and address your concerns.
We understand the importance of resolving this matter, and we are committed to providing you with the support and resolution you deserve. Please expect an email shortly, where we will request the necessary information to locate your account and proceed with the necessary actions.
I sincerely apologize for any inconvenience caused and appreciate your patience as we work to rectify this situation.
If you have any additional information or concerns, please feel free to include them in your response to the upcoming email.
Best Regards,
Marilize