Nonchalant about their incompetence!

HOW *********** ARE THESE PEOPLE?! We were promised to get connected by December 2020. That did not happen. We were then told end of January but did not happen and then they said by the end of February...Guess what...NO OMT DELIVERY. We are now in March and still waiting for the OMT. I called them and this lady just said, she doesn't understand why we haven't received the OMT because our area went online Mid Feb already then she said she can't connect me to that department because they only communicate via email. Well guess what, I called again a few minutes later and said I want to lodge a complaint and that again connected me to the department. I then asked to speak to a manager and after being put on hold for a long time comes back and tells me that they can't connect to a manager because managers don't talk to residential customers. What a load of bull. He then connected to some lady who kept interrupting, being super defensive and basically just washed her hands of the situation, She basically told me, the problem is with projects, she doesn't know why they kept promising different dates, she now done her part and she can't do anything more. With so many negative reviews here, I'm quite sure they have been getting A LOT of these kind of calls but she still can't give me answers. Honestly, with the many negative reviews this company has had, I don't understand why they still exist and WHY did City of Tshwane did this to us