TT
Tin T
1 reviews | Active since May 2021
29 Jan 2025, 15:56
Non-responsive technicians.
9 days and counting without internet and they call every day that they're prioritising the issue. How I so wish Openserve or Frogfoot would come into our area.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
29 Jan 2025, 16:09Dear Tinashe Mukota
I sincerely apologize for the ongoing inconvenience you’ve experienced with your internet connection. We completely understand your frustration, especially after 9 days without service. Please know that we are doing everything we can to resolve the issue as quickly as possible.
I can confirm that we have scheduled an appointment for tomorrow morning to further address the matter. Rest assured, your case is being prioritized, and we will continue to do everything we can to restore your service.
Thank you for your patience, and please don't hesitate to reach out if you have any further concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
I sincerely apologize for the ongoing inconvenience you’ve experienced with your internet connection. We completely understand your frustration, especially after 9 days without service. Please know that we are doing everything we can to resolve the issue as quickly as possible.
I can confirm that we have scheduled an appointment for tomorrow morning to further address the matter. Rest assured, your case is being prioritized, and we will continue to do everything we can to restore your service.
Thank you for your patience, and please don't hesitate to reach out if you have any further concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Jan 2025, 16:09
Official
Dear Tinashe Mukota
I sincerely apologize for the ongoing inconvenience you’ve experienced with your internet connection. We completely understand your frustration, especially after 9 days without service. Please know that we are doing everything we can to resolve the issue as quickly as possible.
I can confirm that we have scheduled an appointment for tomorrow morning to further address the matter. Rest assured, your case is being prioritized, and we will continue to do everything we can to restore your service.
Thank you for your patience, and please don't hesitate to reach out if you have any further concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
I sincerely apologize for the ongoing inconvenience you’ve experienced with your internet connection. We completely understand your frustration, especially after 9 days without service. Please know that we are doing everything we can to resolve the issue as quickly as possible.
I can confirm that we have scheduled an appointment for tomorrow morning to further address the matter. Rest assured, your case is being prioritized, and we will continue to do everything we can to restore your service.
Thank you for your patience, and please don't hesitate to reach out if you have any further concerns.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
TT
Tin T's updateReviewer Update
30 Jan 2025, 22:22Your techicians came and said the internet will be fixed after and hour but 24 hours later, nothing. I have to teeminate.
TT
Tin T's update30 Jan 2025, 22:22
Reviewer Update
Your techicians came and said the internet will be fixed after and hour but 24 hours later, nothing. I have to teeminate.
MetroFibre Networx's replyOfficial
31 Jan 2025, 10:13Dear valued client,
Thank you for your patience. As per the feedback from our Maintenance Team, we can confirm that the physical fibre fault has been addressed and resolved. Additionally, your link has been reprovisioned and is currently online.
We appreciate your understanding and cooperation.
Thank you for your patience. As per the feedback from our Maintenance Team, we can confirm that the physical fibre fault has been addressed and resolved. Additionally, your link has been reprovisioned and is currently online.
We appreciate your understanding and cooperation.
MetroFibre Networx's reply31 Jan 2025, 10:13
Official
Dear valued client,
Thank you for your patience. As per the feedback from our Maintenance Team, we can confirm that the physical fibre fault has been addressed and resolved. Additionally, your link has been reprovisioned and is currently online.
We appreciate your understanding and cooperation.
Thank you for your patience. As per the feedback from our Maintenance Team, we can confirm that the physical fibre fault has been addressed and resolved. Additionally, your link has been reprovisioned and is currently online.
We appreciate your understanding and cooperation.