Non existing support
I have never experienced support as bad as with Metrofibre. I have experienced bad support in the past but they are the clear winners. We are without internet for 4 days now. I emailed *** but it seems those guys don't even know that they work for Metrofibre. After multiple emails sent back and forth over the 4 days and sending them 9 photos to demonstrate that everything is setup correctly, they ask if we have plugged in the cable. Unbelievable. I would not recommend Metrofibre at all. Once you have trouble you won't have any internet for a long time.
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MetroFibre Networx's replyOfficial
06 Nov 2023, 06:24Dear Hannes
We sincerely apologize for the frustrating experience you've had with our customer support and the extended period without internet access. Your feedback is invaluable to us, and we are committed to improving our services based on your concerns.
The level of support you've received does not align with our service standards, and we regret any inconvenience this has caused. We understand the importance of a reliable internet connection and the urgency in resolving issues promptly.
We appreciate your patience and the effort you made to demonstrate the correct setup of your connection.
Rest assured, we take your feedback seriously, and we will be conducting a thorough review of our support processes to prevent such incidents from recurring. Your experience has shed light on areas where we need to enhance our service.
We are actively working to address the connectivity issue you've faced, and we aim to restore your internet access as quickly as possible. Our technical team is dedicated to resolving the problem and ensuring that you can enjoy a stable and reliable connection.
We understand that your trust in MetroFibre has been affected, and we genuinely apologize for any disappointment. Our goal is to win back your confidence in our services and provide the reliable support you deserve.
Kind Regards
Marilize
We sincerely apologize for the frustrating experience you've had with our customer support and the extended period without internet access. Your feedback is invaluable to us, and we are committed to improving our services based on your concerns.
The level of support you've received does not align with our service standards, and we regret any inconvenience this has caused. We understand the importance of a reliable internet connection and the urgency in resolving issues promptly.
We appreciate your patience and the effort you made to demonstrate the correct setup of your connection.
Rest assured, we take your feedback seriously, and we will be conducting a thorough review of our support processes to prevent such incidents from recurring. Your experience has shed light on areas where we need to enhance our service.
We are actively working to address the connectivity issue you've faced, and we aim to restore your internet access as quickly as possible. Our technical team is dedicated to resolving the problem and ensuring that you can enjoy a stable and reliable connection.
We understand that your trust in MetroFibre has been affected, and we genuinely apologize for any disappointment. Our goal is to win back your confidence in our services and provide the reliable support you deserve.
Kind Regards
Marilize
MetroFibre Networx's reply06 Nov 2023, 06:24
Official
Dear Hannes
We sincerely apologize for the frustrating experience you've had with our customer support and the extended period without internet access. Your feedback is invaluable to us, and we are committed to improving our services based on your concerns.
The level of support you've received does not align with our service standards, and we regret any inconvenience this has caused. We understand the importance of a reliable internet connection and the urgency in resolving issues promptly.
We appreciate your patience and the effort you made to demonstrate the correct setup of your connection.
Rest assured, we take your feedback seriously, and we will be conducting a thorough review of our support processes to prevent such incidents from recurring. Your experience has shed light on areas where we need to enhance our service.
We are actively working to address the connectivity issue you've faced, and we aim to restore your internet access as quickly as possible. Our technical team is dedicated to resolving the problem and ensuring that you can enjoy a stable and reliable connection.
We understand that your trust in MetroFibre has been affected, and we genuinely apologize for any disappointment. Our goal is to win back your confidence in our services and provide the reliable support you deserve.
Kind Regards
Marilize
We sincerely apologize for the frustrating experience you've had with our customer support and the extended period without internet access. Your feedback is invaluable to us, and we are committed to improving our services based on your concerns.
The level of support you've received does not align with our service standards, and we regret any inconvenience this has caused. We understand the importance of a reliable internet connection and the urgency in resolving issues promptly.
We appreciate your patience and the effort you made to demonstrate the correct setup of your connection.
Rest assured, we take your feedback seriously, and we will be conducting a thorough review of our support processes to prevent such incidents from recurring. Your experience has shed light on areas where we need to enhance our service.
We are actively working to address the connectivity issue you've faced, and we aim to restore your internet access as quickly as possible. Our technical team is dedicated to resolving the problem and ensuring that you can enjoy a stable and reliable connection.
We understand that your trust in MetroFibre has been affected, and we genuinely apologize for any disappointment. Our goal is to win back your confidence in our services and provide the reliable support you deserve.
Kind Regards
Marilize