Non existing service- Metro Fibre

The fibre optic service to my place have been down for 2 weeks. I have repeatedly called metro fibre, quoted the reference number they gave me to explain that the service is still down. I then get promised that someone will call me back to arrange assistance to no avail. I would absolutely avoid them as a ISP, yheir service is continuously down, we get throttled during certain periods of the day ( yes even with a fibre optic connection) Metro fibre over promises and completely under delivers.