JS
Johan S
1 reviews | Active since Mar 2026
04 Mar 2026, 09:31
Non existing customer servise
If there was an option for zero stars I would have picked it. I have been trying to downgrade my current contract since 27 February 2026, I have sent multiple emails, WhatsApp messages and been trying to talk to someone on their phone line that can help me about 6 times. I am very dissapointed in their customer services and think it is unecceptable for them not to respond. I wanted to give my 1 month notice before the scheduled increases from 1 April 2026 and know that because of their slow response they will most probably penalise me anyway
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
04 Mar 2026, 09:39Dear Johan Sonnenberg
Thank you for taking my call earlier and for sharing your experience with us. I truly appreciate the time you have taken to outline the challenges you’ve faced regarding your downgrade request.
I understand how frustrating it must be to have made several attempts to reach us since 27 February 2026 without receiving the assistance you expected. Your concerns about providing notice ahead of the scheduled increase on 1 April 2026 are completely noted.
Please be assured that your matter is now being escalated to the relevant department for urgent attention. We have highlighted the timeline of your initial request to ensure it is carefully reviewed, including any potential impact related to notice periods or penalties.
We value your feedback and the opportunity to address this properly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking my call earlier and for sharing your experience with us. I truly appreciate the time you have taken to outline the challenges you’ve faced regarding your downgrade request.
I understand how frustrating it must be to have made several attempts to reach us since 27 February 2026 without receiving the assistance you expected. Your concerns about providing notice ahead of the scheduled increase on 1 April 2026 are completely noted.
Please be assured that your matter is now being escalated to the relevant department for urgent attention. We have highlighted the timeline of your initial request to ensure it is carefully reviewed, including any potential impact related to notice periods or penalties.
We value your feedback and the opportunity to address this properly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Mar 2026, 09:39
Official
Dear Johan Sonnenberg
Thank you for taking my call earlier and for sharing your experience with us. I truly appreciate the time you have taken to outline the challenges you’ve faced regarding your downgrade request.
I understand how frustrating it must be to have made several attempts to reach us since 27 February 2026 without receiving the assistance you expected. Your concerns about providing notice ahead of the scheduled increase on 1 April 2026 are completely noted.
Please be assured that your matter is now being escalated to the relevant department for urgent attention. We have highlighted the timeline of your initial request to ensure it is carefully reviewed, including any potential impact related to notice periods or penalties.
We value your feedback and the opportunity to address this properly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking my call earlier and for sharing your experience with us. I truly appreciate the time you have taken to outline the challenges you’ve faced regarding your downgrade request.
I understand how frustrating it must be to have made several attempts to reach us since 27 February 2026 without receiving the assistance you expected. Your concerns about providing notice ahead of the scheduled increase on 1 April 2026 are completely noted.
Please be assured that your matter is now being escalated to the relevant department for urgent attention. We have highlighted the timeline of your initial request to ensure it is carefully reviewed, including any potential impact related to notice periods or penalties.
We value your feedback and the opportunity to address this properly.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations